Associate Technical Account Manager

We believe in better. And we make it happen.  

Better content. Better products. And better careers.  

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.  

We turn big ideas into the products, content and services millions of people love.  

And we do it all right here at Sky. 

Join a team that powers some of the most innovation steaming platforms in the world. As an Associate Technical Account Manager, you’ll support the delivery and optimization of SkyShowtime’s streaming service across European markets, helping ensure seamless, high-quality experiences for million of viewers. You’ll collaborate with cross-functional teams, manage technical initiatives, and contribute to global efforts across NBCUniversal and Sky.  

What you'll do 

• Support delivery and optimization of SkyShowtime’s streaming platform across Europe markets, aligned with commercial goals and partner commitments.  

• Collaborate with cross-functional teams including Product, Engineering, and Commercial to manage and track technical initiatives. 

• Act as a technical liaison between SkyShowtime and internal Sky and NBCUniversal teams, translating business needs into actionable technical solutions. 

• Assist in onboarding new partners and occasionally vendors, ensuring technical requirements are met and integrations are successful. 

• Track project progress and maintain documentation using tools like Airtable, SharePoint, Confluence, JIRA, and Smartsheet. 

• Participate in partner-related production incidents, supporting resolution tracking and ensuring clear communication across internal and external teams. 

• Contribute to internal documentation and knowledge sharing to support scalability and operational excellence. 

• While primarily focused on SkyShowtime, you may also support select Peacock partner initiatives, contributing to broader global streaming efforts. 

What you'll bring

• Experience managing multiple priorities in a dynamic environment, with the ability to thrive in fast-paced settings and create clarity amidst uncertainty.   

• Strong skills in Excel and PowerPoint, with hands-on experience using at least one project or task management tool such as JIRA, Confluence, Smartsheet, or Airtable.  

• Ability to prepare and deliver status or progress reports to internal stakeholders, summarizing milestones, blockers, and next steps.  

• Familiarity with technology and operations workflows for digital media or streaming platforms, with an eagerness to build end-to-end understanding over time.  

• Experience supporting projects involving third-party vendors, including gathering requirements, tracking deliverables, or coordinating updates.  

• Strong collaboration skills, with experience working in distributed teams or across multiple time zones.  

• Experienced communicator with strong writing skills, able to collaborate effectively with technical and non-technical team members.  

• A proactive, solutions-focused mindset with a demonstrated willingness to learn new tools, technologies, and processes.  

Team overview 

You’ll join a dynamic Technical Account Management team supporting market-leading streaming services across NBCUniversal and Sky. Our work spans massive scale—serving over 50 million customers globally across Peacock in the US and Sky, NOW, and SkyShowtime in Europe. 

The rewards  

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster: 

• Sky Q, for the TV you love all in one place 

• The magic of Sky Glass at an exclusive rate 

• A generous pension package 

• Private healthcare 

• Discounted mobile and broadband 

• A wide range of Sky VIP rewards and experiences 

Inclusion & how you'll work 

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. 

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process. 

Your office space  

Osterley 

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. 

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.  

We'd love to hear from you  

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.  

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet. 

If you believe in better, we’ll back you all the way. 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.