Commercial Lead - Retention

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

“I am incredibly excited to be recruiting for someone to lead and run the Broadband Retention commercial strategy, owning senior stakeholder relationships and being at the forefront of Sky Broadband innovation” – Pierre Coppin, Commercial Director Broadband 

As the Commercial Lead for Broadband Retention Strategy, you will be responsible for shaping and executing the commercial strategy for our Sky and NOW Broadband customer bases, including pricing & segmentation as well getting our customers onto our best products. Collaborating with cross-functional teams such as Base Management, Propositions, Finance, Trading, Marketing, Digital and Direct, you will drive launching new initiatives, enhance business performance and seamlessly integrate insights into future strategic plans. 

What you’ll do:

• Strategic Leadership: Chart the strategic course for Broadband Retention, defining pricing, messaging, and segmentation to revolutionize Sky’s approach to customer retention. 
• Strategic Planning: Contribute to the quarterly planning process by developing comprehensive plans and forecasts for the next quarter. Consider macro-economic factors, competitor activities, media spend, and other relevant overlays. 
• Go-to-Market Excellence: Introduce new propositions to the market with a customer-centric approach. Deliver on business cases, media and route-to-market strategies, and engage effectively with senior stakeholders. 
• Performance Diagnosis: Collaborate with in-quarter Trading & Marketing teams to diagnose performance issues and identify opportunities as they arise. Propose and implement changes to enhance performance. 
• Data-Driven Analysis: Gather and interpret Digital & Customer Insights to inform strategic direction. Implement new propositions and pricing strategies based on comprehensive analysis. 
• Stakeholder Engagement: Build and maintain strong relationships with internal partners in Trading, Base Management, Marketing, Finance, Propositions, Digital, and Direct teams. Engage proactively with senior stakeholders to ensure alignment with strategic objectives. 
• Team management: Lead and develop a dynamic team integral to the success of our Broadband strategy, ensuring they are inspired to challenge the status quo and take ownership 

What you’ll bring:

• Strategic Thinking: Possess a highly strategic mindset, comfortable navigating both detailed and high-level perspectives and turning customer insight into action. 
• Commercial Acumen: Extensive experience in optimizing KPIs and evaluating strategic opportunities. 
• Analytical Prowess: Ability to draw simple conclusions from complex datasets. 
• Effective Communication: Confidently communicate analysis findings, tailoring stories to different audiences. 
• Workstack Management: Comfortably work independently, managing multiple deadlines effectively. 
• Stakeholder Management: Demonstrate the ability to effectively manage and nurture a wide network of stakeholders. 
• Relationship Building: Build strong relationships and understand team and stakeholder priorities. 
• Inspirational Leader: be at the forefront of change within Sky Broadband and drive your team along with you

The rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband

Where you’ll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. 

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Base: Osterley: 

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers. 

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. 

Inclusion:

Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. 

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.