Community Manager - Sky Sports Social Media

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. 

The role of the Community Manager is to stimulate discussion on social media around Sky Sports content, replying to comments and inquiries, managing groups and organising and overseeing live events using features and products provided by platforms, both audio and video.

Working within the Social Media Publishing Hub and reporting into the Senior Producer – News and Community, this role will also involve publishing content across Sky Sports News and Sky Sports brand channels including specific shifts in those areas.

The role requires collaboration with all areas of the Social Media team, but specifically the teams withing the Social Media Publish Hub, as well as Sky Sports Content teams. 

This role requires working with live sports events so late evenings and weekends shifts are required.

What You'll Do: 

• Put Sky Sports’ community management strategy into action across all social media platforms, to engage our target audiences in new and innovative ways that build real connection with Sky Sports, through a unique brand tone,
• Work closely with the Sky Sports Content teams to leverage opportunities to give audiences across social the opportunity to engage and interact with key talent and athletes,
• Come up with community management-based ideas to promote hero events across the sporting calendar, working closely with the wider Social Media team,
• Provide insight through social listening as to what audiences think and what they would like to see, finding further ways to engage them,
• Maintain knowledge of existing and emerging platforms and technologies and community management trends in social media,
• Understand how to make content stand-out on each social platform, tailoring tone accordingly while remaining true to Sky Sports Social’s brand voice,
• Coming up with innovative ways of promoting our hero events with special one- off campaigns,
• Cut and publish live news moments to multiple social platforms, and facilitate monetization opportunities on each social platform,
• Demonstrate an understanding of editorial processes with a keen interest in developing own news judgement,
• Contribute new ideas and propositions with a focus on how to better engage audiences to ensure the continued evolution of Sky Sports’ presence on social platforms,
• Stay up to date with social trends and come up with innovative ways to participate in them in a way that enhances the Sky Sports brand,
• Support Sky and Sky Sports in the promotion of “Force for Good” initiatives,

What You'll Bring: 

• Demonstrated understanding of how to engage audiences through community management across accounts with large audiences,
• Ability to troubleshoot,
• Demonstrated experience working in a quick-paced work environment with tight deadlines,
• A calm, organized and methodical approach to work,
• Knowledge of SLA and KPI requirements,
• Ability to work well with staff at all levels to ensure goals are met.
• Experience of managing and publishing to sizable social media accounts and communities,
• Demonstrable passion and knowledge for all sports, specifically football, f1, cricket, golf, and tennis,
• An understanding of emerging platforms with a keen interest in technology and innovation,
• Strong verbal and written communication skills are mandatory,
• Demonstrated experience working in a quick-paced environment with tight deadlines,
• Highly motivated and creative,
• A team player, believing in collaboration, adaptability and initiative,
• Able to readily embrace new technology and change,
• A strong work ethic and willingness to get involved in all aspects of the business when necessary.

Sky Sports:

We deliver the most innovative and best Sports content experience to our customers across all platforms. We promote continuous innovation, driving value for our customers and high-quality output. Everyone is passionate about sport and proud of the work that they undertake both on screen and behind the scenes.

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place,
• A generous pension package,
• Private healthcare,
• Discounted mobile and broadband,
• Access a wide range of exclusive Sky VIP rewards and experiences,

Your office base:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.