Contact Centre Sales Advisor - Cardiff

Join us as a Contact Centre Sales Advisor in our Cardiff contact centre earning £24,400 per annum with incentives on top – you can earn an extra £4,900 on average by smashing targets.

We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.  
  
Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.   

What you’ll do: 

• Take inbound calls from Customers who are thinking of leaving or want to make changes to their Sky package 

• Be a Sky Ambassador selling the right package to the right customer 

• Have great conversations to meet our customer’s needs, letting your personality shine

• Work 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle. When our customers need us most you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off

 
Training and Development is hugely important to us which is why we’ll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor.  

What you’ll bring:  

• Brilliant at connecting with people  

• Ability to understand our customers’ needs 

• A passion for selling 

• Creative approach to problem solving  

At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period.

The Benefits:   
There’s a reason people can’t stop talking about #LifeAtSky. There really is something for everyone with our fantastic range of benefits.  
  
Individual Lifestyle  
Free Sky TV, along with discounted broadband, Sky Glass and mobile  
 

Health and well being  

• Discounts at external gyms   

• Subsidised canteen  

• Cycle to work scheme  

• Private healthcare and Digital GP via Aviva  

• Dental and other healthcare options  

 
Financial wellbeing  

• Sky pension plan and Life Assurance which gives you extra peace of mind  

 
Share in the Company success  

• Annual sharesave scheme and long service awards   

Where you’ll work:  
Your base site will be in Cardiff, you’ll be joining a close-knit team in Cardiff. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. 
 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.   
 
Inclusion:  
CVs aren’t everything. We’re more focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.