CRM Executive

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

The CRM Executive plays a key role in retaining members at NOW by getting them to watch more, buy more & stay longer.  The role will involve planning, creating and delivering CRM communications, which are insight driven and customer focused.  You will have excellent communication skills, strong attention to detail and be a positive and enthusiastic team player

What you'll do:

• Plan, deliver and send engaging and highly targeted CRM campaigns across multiple channels – including, email, push and in-app notifications – ensuring a consistent customer experience. Experience using Braze to execute comms is a bonus.

• Work with Content & Commercial teams to hero key content moments and promote the most relevant content to our members, which drive growth and engagement

• Collaborate with Copywriting and Design teams to ensure we are presenting best-in-class communications, understand new innovations and industry best practices to drive our KPIs.

• Use data and insight to drive continuous optimisation across communications, with a strong emphasis on measurement, test and learn, personalisation and automation.

• Represent the CRM Team across the business, by supporting and collaborating across key initiatives and projects.

What you'll bring:

• Marketing experience – previous experience delivering marketing campaigns. Preferable to have experience working in CRM

• Great communication – clear and confident communication skills both spoken and in writing

• Excellent organisation & attention to detail – diligent, methodical with a strong focus on accuracy

• Excellent prioritisation and time management –ability to plan and execute multiple projects at the same time.

• Positive energy - a self starter with a willingness to learn and pitch in.

• Natural team player – great at working and supporting others.

• Focus on results -  great at numbers and interpreting results

Team Overview

We’re the NOW Digital Lab and our job is to showcase the best NOW has to offer with clear, easy, and personalised digital experiences. We work across Digital, eCommerce and CRM to attract and convert new customers to NOW then retain them by promoting the best NOW has to offer.

We sit within DC Labs, Sky’s Centre of Excellence for everything Digital. You’ll join us at our most exciting time as we embark in a big digital transformation that will see us rising even further to a world-class digital enterprise.

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place or a NOW Membership

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• Access a wide range of exclusive Sky VIP rewards and experiences

Where you'll work:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, So we're happy to discuss flexible working.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.