Customer Comms Controller

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As Customer Comms Controller, you'll manage and execute communication strategies for Sky Ireland's product suite, with an eye for maximizing commercial performance. Your role includes the ownership of campaign set up & the execution of these campaigns via Adobe Campaign workflows. Regular updates on channel performances to senior leadership will be a key part of your role as our resident expert in Customer Comms.

What you’ll do: 

•Responsible for clearly communicating performance of your team’s workstreams to the wider business including Director & C-level stakeholders.

•Work in collaboration with our commercial verticals, to support, manage & prioritise the delivery of a busy calendar of trading and engagement activities.

•Lead the ongoing development & analysis of campaign effectiveness, identifying & implementing opportunities to improve processes & overall commercial performance.

•Drive the omni-channel customer marketing strategy; You will need a deep understanding of the customer engagement platform to help the team optimise audience targeting and HTML development.   

What you’ll bring: 

•Extensive experience of using Adobe Campaign is a requirement, as well as experience training others in Adobe Campaign and an understanding of the importance of strict campaign set up processes.

• A leader with proven management experience; Presenting/communicating performance reports, project challenges & wider updates to senior stakeholders (including Director & C-level mgmt) in a clear & digestible fashion is essential.

•Expert understanding of customer marketing data structures and principles, with significant experience devising and optimising lifecycle programs and a consistent track record in data-based decision making.

•Leadership in CRM reporting, test design, and transforming complex data sets into compelling stories for senior stakeholders.

•Exceptional attention to detail, flair for troubleshooting, focus on QA, process optimisation and adhering to brand guidelines.

•Highly organised - able to prioritise your team’s workload and progress multiple ambitious projects simultaneously.

•Strong communicator with the ability to influence and persuade upwards and outwards – comfortable briefing Creatives, Analysts, Developers and Senior Management.

The Rewards: 

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster: 

• Sky Q, for the TV you love all in one place  
• A generous pension package 
• Private healthcare 
• Discounted mobile and broadband 
• A wide range of Sky VIP rewards and experiences 

How you'll work: 

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. 

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.  

Your office base: 

Dublin HQ, Burlington Road

Inclusion: 

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.  

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.  

Why wait?  

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.  

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.