Customer Experience Leader - Cardiff

Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.

Join us as a Customer Experience Leader in our contact centre and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky.
 

What you’ll do:
-    37.5 hours per week Flexible across Monday - Sunday 
 -    Engage, motivate and inspire your team to give their best. 
-    Provide guidance and support whenever needed. 
-    Help your team to have the best conversations with customers. 
-    Put the customer service at the heart of everything you do. 
-    Take pride in seeing them flourish.
 

What you’ll bring:
-    Demonstrate a proven ability to motivate, empower, coach and develop people. 
-    Track record of leading large teams in a contact centre environment or similar.
-    Enjoy a sense of ownership. 
-    Be comfortable in working to and delivering on your own KPI’s.

The Benefits: 
There’s a reason people can’t stop talking about #LifeAtSky. Our great range of benefits really are something special, here are just a few:
-    Free Sky Q, for the TV you love all in one place
-    Discounted Mobile and broadband
-    Bonus incentives
-    We offer a range of benefits to support you in all areas of your finances, health and lifestyle, such as, a generous pension plan, healthcare, sharesave and discounts to over 800 retailers.

Where you’ll work: 

Sky Cardiff

Capital Quarter No4, Tyndall Street, Cardiff, CF10 4BZ