Customer Experience Leader - Stockport

Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.

Join us as a Team Leader in our Service contact centre, driving a team of Service Advisers to deliver exceptional performance.  You will enjoy the freedom and support you need to make an impact: introducing market leading products & services to new and existing customers, achieving targets and delivering a great customer experience. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky.
 
What you’ll do:
•    37.5 hours per week Flexible across Monday - Sunday, between the hours of 08:00am and 9:00pm
•    Over achieve against set targets in a fast-paced customer service environment
•    Engage, motivate, and inspire your team to give their best
•    Provide guidance and support whenever needed.
•    Help your team to have the best conversations with customers.
•    Put the customer at the heart of everything you do.
•    Take pride in the development and progression of your team

What you’ll bring:
•    Demonstrate a proven ability to motivate, empower, coach, and develop people.
•    Experience of leading a large customer service team in a contact centre environment or similar.
•    Collaboration, teamwork, resilience, and a passion to succeed
•    A proven track record of delivering business KPI’s.
 

The Benefits:
There’s a reason people can’t stop talking about #LifeAtSky. Our great range of benefits really are something special, here are just a few:
- Free Sky Q, for the TV you love all in one place
- Discounted Mobile and broadband
- Bonus incentives
- We offer a range of benefits to support you in all areas of your finances, health and lifestyle, such as, a generous pension plan, healthcare, sharesave and discounts to over 800 retailers.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.