CX Copywriter

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

We’re looking for a motivated copywriter to join our new Customer Experience team. If you’re a natural design thinker who always puts the customer first and enjoys using your craft to help create simple, intuitive experiences, we want to hear from you. 

What you’ll do:

• Plan and write UX content for web and mobile experiences (across all touchpoints including navigation and user interface copy, emails and in-app notifications).
• Present your work and articulate your approach and rationale to teammates and other stakeholders.
• Collaborate with cross-functional teams including designers, engineers and product managers.
• Work with marketing teams to align on language and end-to-end experiences.
• Propose content tests to evaluate UX copy, and push for continuous improvement that shows measurable results.
• Maintain and evolve the voice and tone guidelines.

What you’ll bring:

• Excellent writing and critical-thinking skills.
• Experience using and evolving content standards, style and voice and tone guidelines.
• Experience working across multiple projects, managing stakeholder expectations, working individually, and collaborating across teams.
• Experience in B2C e-commerce is preferred.

The Rewards:

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even

get pampered at our beauty salon.

Leeds:

Our spacious tech hub is under a mile away from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark.

You can also blow off steam over a game of pool or table tennis and stay fit at our subsidised gym.

Livingston Watermark House:

Our lively campus is a free shuttle bus away from Livingston North train station and the town centre.

Plus there’s onsite parking available for cars, motorbikes and bicycles.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.