Data Discovery Manager

"As Data Discovery Manager within Data Solutions, you will be responsible for managing a team of analysts whose aim is to provide understanding of new or emerging issues and data mining on a variety of datasets to understand the art of the possible in relation to our data. You will also be responsible for advanced analytics solutions within CSG which includes data science models and methodologies as well as more traditional analytical approaches to design and deliver new data solutions and metrics." - Head of Data Solutions.

What you'll do:

• Creation and ownership of data discovery roadmap by working with senior CSG stakeholders to understand key gaps in our data
• Lead on the discovery of new data, new methodologies and new applications of existing data to solve sophisticated business challenges. This includes advanced analytics capabilities such as data science models and methods
• Lead on the creation of actionable, data-led analytical solutions to answer key questions from stakeholders in engaging or innovative ways and demonstrate value to the business
• Ensure relevant data and analytical support for key business improvement activities by providing key views in collaboration with other data teams, and developing these in line with business priorities
• Develop automated methods and processes for team to understand of new or emerging issues i.e. what has changed? what is new?

What you'll bring:

• A passion for data, to support our ability to do what’s right for the customer, our people and the business every time
• Innovative approach to understanding how we can use data in different ways to solve business problems and highlight the unknown to support the wider CSG group
• Strong problem-solving skills and analytical skills - Understanding of advanced analytic techniques and how best to leverage them.
• Excellent communication skills with the ability to translate and present complex data to internal and external colleagues
• Proven experience in the creation of solutions which present data in clear and actionable ways to support the business effectively

Customer Service Group

In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you’re a frontline colleague speaking to a customer, or one of brilliant support people, you’ll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same!

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:

Livingston, Dunfermline, Osterley, Leeds or Newcastle

Inclusion:

At Sky, we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can!

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.