Desktop Engineer (Windows)

Do you want to do the best work of your life? 

With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. 

A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. 

We are seeking a skilled and customer-focused Desktop Support Engineer (Windows) to join our dynamic IT support team. In this hands-on role, you’ll be the first point of contact for technical issues across hardware, software, and peripherals. You’ll ensure smooth day-to-day operations by installing, maintaining, and troubleshooting end-user devices and work settings, while delivering exceptional customer service and collaborating with wider technical teams. 

What you'll do: 

• Install, configure, and troubleshoot Windows laptops, desktops, monitors, docking stations, and peripherals. Provide tailored support for accessibility users and specialist equipment setups. 

• Perform antivirus scans and remediate security alerts as directed. 

• Provision hardware for new starters, loan requests, and leaver returns. Image and prepare devices for deployment using standard build procedures. 

• Manage device returns, perform quality checks 

• Maintain accurate asset records in ServiceNow, updating device status and location. Audit stockrooms regularly to ensure inventory accuracy and rotation. 

• Manage and resolve ServiceNow tickets efficiently, prioritising high-impact issues. Provide timely updates to users and document all support activities. 

• Support IMAC (Install, Move, Add, Change) tasks and desk-side equipment relocations. 

• Create and maintain operational support documentation and standard operating procedures. 

What you'll bring: 

• Proven technical expertise in Windows 10/11 support, including build, configuration, and registry settings, and ServiceNow or similar ITSM platforms for incident and asset management

• Knowledge of Microsoft 365 applications and common peripherals (printers, MFDs, docking stations). 

• Certifications such as ITIL, Microsoft AND OEM (Dell/HP) are highly desirable

• Full UK driving licence and flexibility to travel between Sky UK sites for equipment delivery and collection.

• Strong customer focus with the ability to anticipate needs, clarify requirements, and deliver practical, sustainable solutions.

• Excellent communication skills - clear, concise, and adaptable to both technical and non-technical audiences; active listening and objection handling.

• Collaborative approach and a team player mindset which values others’ perspectives, motivates colleagues, and contributes to a positive, inclusive environment.

• Proven ability to analyze problems, make sound decisions in ambiguous situations, and apply lateral thinking to resolve conflicts.

• Creative and innovative mindset, open to experimenting with new approaches and tailoring solutions to evolving challenges.

• Results-driven with exceptional time management, prioritization, and organizational skills to meet deadlines and objectives.

Team overview 

Desktop Services 

Group Workplace Solutions Desktop Services is responsible for 2nd level support for end user computing, including deployment and return device management and desktop support activity.  .  

The Rewards 

There is a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: 

· Sky, for the TV you love all in one place 

· A generous pension package 

· Private healthcare 

· Discounted mobile and broadband 

Where you'll work 

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

Inclusion & how you'll work 

Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. 

This is a site-based role located at one of Sky’s critical operations centres. Due to the hands-on nature of the work and the importance of maintaining real-time infrastructure, remote or hybrid working is not available for this position. 

Why wait? 

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. 

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.