Forecasting and Planning Manager

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.  

Base Management sit within the Customer Growth team. We are the heartbeat of Sky, responsible for the commercial health (acquisition and retention) of our TV, Broadband and Mobile subscription customer business. We work really closely with a number of teams across the business pulling together plans that benefit our customers across their lifecycle. As a result, this role will allow you to rapidly build an internal network across Sky. So, if you want to work across large groups of diverse teams in a high-profile role, then this could be for you!

As a Commercial planning Manager, you play the key role of looking ahead and forecasting the customer base which in turn informs key investment decisions. The role is multifaceted and requires collaboration across multiple teams. Working within a high-performing team, to develop the future strategy for our customer base, to drive stability and key commercial KPIs.

What you’ll do:

• Responsible for quarterly, budget and LRP planning for TV churn, one of the most important areas of the business
• Ability to work with Data Science teams to understand baseline trends with a curious mind and overlay business initiatives by working with the various commercial and finance stakeholders
• Produce insightful analyses and recommendations for cohorts & trends requiring commercial focus – to reduce churn/cost, increase revenue
• Have a good understanding of the overlay initiatives and basis of business cases with a questioning mindset
• Be able spot emerging trends on KPIS and share insight with key stakeholders to help drive performance
• Be able to explain trends in detail when required but also have the ability to summarise at high level
• Ability to model one off impacts such as churn holiday due to the change in contract lengths
• Collaborate with our Trading, Performance, Customer Service, Data, and Finance teams to maintain performance momentum and deliver our quarterly and yearly commercial targets

What you'll bring:

• You’ll be a strategic thinker – able to take complex ideas and simplify them into a plan that is forward looking and puts the customer first
• You’ll be brilliant at translating insight into a plan that drive momentum and strong business performance
• You’ll be very commercially aware and numerate, able to size commercial opportunities and influence your network to keep us focused on what’s important
• You’ll have strong analytical skills and be confident using Microsoft Excel and PowerPoint – producing packs with trends/insights that cut through complexity and lead straight to a decision
• You’ll be excellent at collaborating with several stakeholders, and skilled at communicating up, down and across the organisation
• You’ll be a strong communicator, confident at presenting your recommendations across the organisation and able to bring stakeholders on a journey

The Rewards: 

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster: 

• Sky Q, for the TV you love all in one place 

• The magic of Sky Glass at an exclusive rate 

• A generous pension package 

• Private healthcare 

• Discounted mobile and broadband 

• A wide range of Sky VIP rewards and experiences 

 Inclusion: 

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.  

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.  

Why wait?  

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.  

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.