Fraud Analyst

Want to do the best work of your life? With 23 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

We’re Sky, Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact – pushing boundaries, creating solutions, hitting targets. And as part of our close-knit team, you’ll enjoy plenty of benefits. Plus, experiences you’ll only find at Sky.

This role is an exciting opportunity to join us and work within our Fraud Team.

What you'll do:

• Recognise and respond to cases generated by the Fraud Management System (FMS) for unusual or suspicious activity in relation to application, payment and usage screening to prevent abuse and loss of revenue across multiple Sky products.

• Ensure that requests for information from internal and external departments are dealt with in accordance with agreed service levels, highlighting risks and issues to a Supervisor where appropriate.

• Analyse data, information and Intelligence to identify new trends and patterns pertaining to known or new fraud threats within departmental guidelines.

• Assist as necessary in the provision of fraud training and awareness to other business areas.
  Keep abreast of changes in fraud trends, new products and services; conduct reviews or update internal processes to stay current and understand any implications to fraud processes.

• Work rotational shift patterns and 24/7 on call cover, to ensure appropriate coverage to support current and new business needs across all products and services.

What you'll bring:

• Strong analytical experience within a fraud prevention role, with experience and knowledge from the communications industry a highly desirable quality.

• Knowledge of Fraud Prevention processes or Industry best practice in relation to fraud.

• A high level of personal integrity, confidentiality and professionalism. You will conduct yourself in a collaborative, confident and professional manner when dealing with the business, industry and stakeholders, and when representing the business, whilst working with sensitive information.

• The ability to work under pressure whilst ensuring accuracy and meeting tight deadlines, particularly with real-time decision-making requirements.

• Proactive and self-motivated, proficient in standard Microsoft Office and experience in learning bespoke IT software, with a desire for continuous improvement.

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home!

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:

Dublin

Our striking Ireland HQ has an A-list location on Burlington Road, walking distance from central Dublin. Grand Canal Dock and Pearse train stations are both around 1.5km away, and we’re a short stroll from the buses of Baggot Street, Leeson Street and Waterloo Road. There’s plenty of parking for cyclists too.

Inclusion:

Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.