Fraud Associate - 12 Month Part-Time Role - 16hrs

Want to do the best work of your life? With 23 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

We’re Sky, Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact – pushing boundaries, creating solutions, hitting targets. And as part of our close-knit team, you’ll enjoy plenty of benefits. Plus, experiences you’ll only find at Sky.

This role is an exciting opportunity to join us on a 12 month, part-time contract (16hrs) and work within our Fraud Team.

What you'll do:

• Recognise and respond to cases generated by the Fraud Management System (FMS) for unusual or suspicious activity in relation to application and usage screening to prevent abuse and loss of revenue across multiple Sky products

• Ensure that requests for information from internal and external departments are dealt with in accordance with agreed service levels, highlighting risks and issues to a Supervisor where appropriate

• Analyse data, information and Intelligence to identify new trends and patterns pertaining to known or new fraud threats within departmental guidelines

• Assist as necessary in the provision of fraud training and awareness to other business areas

• Keep abreast of changes in fraud trends, new products and services; conduct reviews or update internal processes to stay current and understand any implications to fraud processes

• Work shift pattern: 16 hours over 4 days (Friday - Monday), including evenings and weekends, to ensure appropriate coverage to support current and new business needs across all products and services

What you'll bring:

• Understanding or knowledge of Sky’s products and services alongside an awareness of current and possible future business trends, as well as their potential impact on the company.

• A high level of personal integrity, confidentiality, and professionalism. You will conduct yourself in a collaborative, confident and professional manner when dealing with the business, industry and stakeholders, and when representing the business, whilst working with sensitive information

• The ability to work under pressure whilst ensuring accuracy and meeting tight deadlines, particularly with real-time decision-making requirements

• Proactive and self-motivated, proficient in standard Microsoft Office and experience in learning custom IT software, with a desire for continuous improvement

• Investigative ability, with strong attention to detail and a clear desire to understand root cause and explore opportunities to improve process and detection within the fraud function. 

• Experience and knowledge from the communications industry with awareness of fraud prevention strategies would be a desirable quality. 

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home!

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:

Dunfermline

We’re just off Forth Road Bridge in a bustling business park 10 minutes from Rosyth train station. If you’re not catching the train don’t worry, there’s plenty of secure onsite parking for cars, motorbikes and bicycles.

You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym, play a game of pool and make use of our handy corner shop.

Inclusion:

Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.