Insight Manager – Market Intelligence

Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.

To support our millions of customers, we will deliver a customer service experience that is the Best in the Country.

This role in sits within the Customer Service Group which is responsible for delivering all aspects of the Sky customer service proposition

What you’ll do:

“The Insight team within Customer Service Group (CSG) at Sky provides timely, actionable, and high-quality customer, employee, market and competitor insight to help leaders make the right business decisions to fundamentally shift how we operate at Sky. The successful candidate for this Market Intelligence role will deliver engaging, high-quality market and competitor insight to round out the view provided by our ongoing programme of customer and employee research and analysis. By joining the dots between them, we'll work together to make things better for our customers, our people and ultimately the business” – Head of Insight

• Own the creation and execution of a market and competitor intelligence roadmap that helps leaders across Sky understand how other organisations operate and perform from an end-to-end customer experience perspective
• Network with other organisations to bring learnings and best practice from global telecoms, media and customer experience sectors back into Sky
• Work closely with Research and Customer Insight managers within the Insight team to provide holistic answers to business questions, bringing together customer, employee and competitor trends and perspectives to tell the whole story
• Work with senior leadership to understand strategic and operational insight priorities and support strategic thinking, influencing stakeholders to make the right insight-led decisions within Customer Service Group based on latest competitor insight and market trends
• Role model thought leadership activity for the wider Insight team, coaching and developing strategic thinking and competence within the team and working virtually with data, performance and insight teams across wider Sky
• Partner with stakeholders and their teams, building strong relationships in order to support and influence key decisions, creating 'skin in the game' as a business partner.
• Play an active part to support and drive broader departmental initiatives to make employee experience in our team and department the best it can be.

What you bring:

• Exceptional communication & presentation skills, with the ability to construct a clear story and present complex data in a concise, simplified & visually appealing way to senior stakeholders
• Exceptional Excel and PowerPoint skills - Understanding of the wider telecoms, media and customer experience market and competitive landscape, and experience of working across a variety of organisations and sectors
• Proven stakeholder engagement & influencing skills with the ability to take initiative, making your voice heard and playing an active role in change to Director level
• A natural inquisitiveness & curiosity, with excellent problem-solving skills & proven analytical skills
• strong critical & logical thinking
• A high level of self-motivation and proactivity, taking ownership of your work and responsibility for your decisions
• A passion for being an inclusive leader, & driving demonstrable impact on inclusivity agenda

The Rewards:

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster: 

• Sky Q, for the TV you love all in one place 

• The magic of Sky Glass at an exclusive rate 

• A generous pension package 

• Private healthcare 

• Discounted mobile and broadband 

• A wide range of Sky VIP rewards and experiences 

Where you'll work:

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.
On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. 
 

Inclusion:

Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky. We also know that everyone has a life outside work, so we’re happy to discuss flexible working!

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.