Junior Support Engineer - Broadcast Engineering

We believe in better. And we make it happen.   

Better content. Better products. And better careers.   

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.   

We turn big ideas into the products, content and services millions of people love.   

And we do it all right here at Sky.  

As part of the onsite Group Contribution and Origination support shift team, this Associate/Junior role is to learn and grow on the job through a proactive and hands on attitude, being mentored and working closely with shift and other specialist team colleagues. 

The Contribution and Origination Support department is responsible for providing technical support and maintenance of broadcast systems, equipment, software applications and networks. This includes troubleshooting hardware/software issues as well as performing preventative maintenance on all related components. The successful candidate will be able to work independently with minimal supervision while also being a team player in order to ensure the smooth operation of our broadcasting operations. 

What you'll do 

• Provide world class 1st line technical support and timely fault analysis on the Broadcast Playout platforms, Live Content Delivery and News Operation Centre’s MCR operational teams as well as 3rd party pass-through services. 

• Work a regular shift pattern in one of two engineering teams formed of Associate/Junior Engineers, Engineers & Senior Engineers 

• Provide reactive, logical, and methodical fault finding to a broad variety of faults found across a large MCR and Playout facility. 

• Create & update tickets for every task, working these through to resolution  

• Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting. 

• Field calls, deal with routine maintenance and proactive checks, attend routine fault reports 

What you'll bring 

• A highly effective, positive, and influential communication style; demonstration of excellent people skills, communication skills, and coaching 

• The desire to work in a pressurized environment meeting the demands of a live broadcast environment 

• Knowledge of broadcast chains and platforms 

• Ability to prioritize problems and ensure the best customer experience 

• Excellent troubleshooting skills 

• Ability to resolve complex problems or problems where precedent may not exist 

• Consistently demonstrate strong team behaviors 

• Work provides a significant positive impact on the team and/or the business 

• A degree in Broadcast Engineering/Media Technologies/or equivalent 

Shift Pattern 

You will be required to work a shift pattern that covers a 7-day fortnight. This would normally be comprised of Week 1 - Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with a one-hour break. As an associate / junior engineer within the team, you would be scheduled to work the early shift for the first few months, before adding late shifts and an on-call week to a 10-week rotation. 

The Rewards 

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster: 

• Sky Q, for the TV you love all in one place! 

• The magic of Sky Glass at an exclusive rate 

• A generous pension package 

• Private healthcare 

• Discounted mobile and broadband 

• A wide range of Sky VIP rewards and experiences! 

Team overview  

Content technology and innovation  

Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content.  

Inclusion & how you'll work  

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.  

Your office space 

Osterley 

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers. On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.  

We'd love to hear from you   

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.   

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.  

If you believe in better, we’ll back you all the way.  

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.