Learning Specialist

This role is an exciting opportunity to join us and work within our Learning Delivery team, Learning@CSG (Customer Service Group), as a Learning Specialist.

You will have the important role of helping our people across CSG be at their best for our customers. You will develop your audience through a range of learning methodologies including, instructor lead training, coaching and facilitation across an array of learning activities.

The role includes the delivery of health and safety learning solutions at height, including working from ladders and roofs, as well as demonstrating manual handling procedures. Successful candidates must be able meet physical requirements to support this delivery.  – Learning Manager

What you'll do:

•            Delivery of Learning@CSG solutions to our frontline staff and Leaders across CSG, through structured formal learning in face to face and virtual settings

•            Delivery of practical safe systems of work at height

•            Self-motivated with a clear sense of direction, drive and ownership of personal development & upskill plan to ensure you are at the top of your game

•            Develop and maintain effective and rewarding relationships with our stakeholders

•            Maintain level of readiness for all delivery, ensuring you have a constant focus on continuous improvement, feeding observations and suggestions back into the learning cycle as appropriate

•            Create and maintain an effective and safe learning environment to support delegates, peers and visitors to our learning centres of excellence

•            Be a positive role model, representing the Sky brand, whilst helping to create a positive & professional learning culture

•            Advocate and maintain an atmosphere of inclusivity during all colleague interactions

•            Possible, occasional travel to training centres across the country

What you'll bring:

•            Relevant qualification or experience in operational learning delivery role

•            Clear knowledge of the full training life cycle

•            Understanding of best-in-class Customer Service practice & standards in a fast-paced environment across multiple customer facing channels

•            Excellent communication skills at all levels

•            Experience in delivering full competency learning and or coaching activities, that focus on building knowledge, skills & behaviours to meet operational requirements

•            Experience in the delivery of tactical/local team-based solutions

•            Can identify learning, development & coaching needs within an operational environment

•            Understanding of the importance of regulatory requirements, compliance and health and safety regulations that may affect and impact on our customers

Customer Service Group

In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you’re a frontline colleague speaking to a customer, or one of brilliant support people, you’ll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same.

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

•            Sky Q, for the TV you love all in one place

•            A generous pension package

•            Private healthcare

•            Discounted mobile and broadband

•            Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:

Birmingham or Knaresborough or OSterley

This role is predominately on site working with occasion hybrid working

Inclusion:

At Sky, we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.