Live Event Operator

We believe in better. And we make it happen. 

Better content. Better products. And better careers. 

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Q to Sky Glass, we never stand still. We optimise and innovate. 

We turn big ideas into the products, content and services millions of people love. 

And we do it all right here at Sky. 

The purpose of this role is to oversee the end-to-end content operations process for the reception, enrichment, finalisation and distribution of live content to be published on the new Sky Live Events platform.  This role provides support to the content operation and monitoring of all systems involved in the Live Event delivery process from planning to distribution.  

You will have control of the end-to-end systems for the reception and finalisation of the live feeds and their distribution to the publishing points. It will be your responsibility to ensure that all aspects of the system are functioning as expected and to take action to resolve or escalate in the event of an issue. This system delivers Live content internationally and communication of changes or alterations to events will be your responsibility ensuring that all platforms are in sync across the group and that the customer receives the best possible experience.   

What you'll do 

Scheduling and Resource Planning:  

• Using the schedule of events, you will configure the components of the system from end – end. Checking and verifying that the metadata is correct for the events and managing any last-minute changes to the schedule 

• You will ensure that all monitoring systems are running and all parts of the event chain are ready for the event to start 

Monitoring and Control:  

• Once the events are underway you will monitor the live event content and all systems related to the publishing of the event and be ready to react should any problems occur 

• You will intervene and provide a solution or escalate to a relevant team if necessary  

Content Management:  

• Safeguarding the customer experience by ensuring that the content has the correct graphics/title etc and taking corrective action.   

Communication Hub:  

• As a central point of contact for the platform you communicate with all stakeholders to inform them of any platform issues 

• Should an event be delayed or extended you will communicate with all international stakeholders so that action may be taken to extend or close an event 

What you'll bring 

• Highly effective, positive and influential communication style; demonstration of excellent people skills, communication skills, and coaching within your current team 

• Knowledge of Sky’s broadcast chain and platforms 

• Ability to prioritise problems and ensure the best customer experience 

• Ability to resolve complex problems or problems where precedent may not exist 

• Consistently demonstrate strong team behaviours 

• Work provides a significant positive impact on the team and/or the business 

• The best examples of the required behaviours and Sky values in action 

• Achieves exceptional results in a way that inspires others to do it better 

Shift Pattern 

You will be required to work from Monday to Sunday various shifts (depending on business objectives) for example: 7-day fortnight, Week 1 - Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with hour break 

The rewards 

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster: 

• Sky Q, for the TV you love all in one place 

• The magic of Sky Glass at an exclusive rate 

• A generous pension package 

• Private healthcare 

• Discounted mobile and broadband 

• A wide range of Sky VIP rewards and experiences 

Team overview 

Content technology and innovation 

Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content! 

Inclusion & how you'll work 

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. 

Your office space 

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. 

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. 

We'd love to hear from you 

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next. 

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet. 

If you believe in better, we’ll back you all the way. 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.