Monitoring Strategy Manager

We believe in better. And we make it happen.  

Better content. Better products. And better careers.  

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.  

We turn big ideas into the products, content and services millions of people love.  

And we do it all right here at Sky.  

The Monitoring Strategy Manager is a pivotal leadership position within our broadcast technology organization, focused on advancing the frontiers and design and build a consistent and innovative strategy for video and transmission monitoring. This role is dedicated to managing the technical aspects of video and transmission workflow monitoring, ensuring that operations have the proper support in delivering our broadcast solutions at the highest quality across various platforms.  

What you'll do:  

• Lead Video Monitoring Initiatives: Direct strategic initiatives focused on defining and implementing monitoring requirements across operational domains, ensuring alignment with service reliability goals and operational excellence. Actively engage with operational teams to guide them in identifying key monitoring needs and supervise the development of scalable, integrated monitoring solutions.  

• Innovate and Improve: Push the boundaries of current video monitoring by researching and integrating the latest monitoring solutions, and technological advancements to enhance operational efficiency and service excellence.  

• Leverage Data for Monitoring Excellence: Champion a data-driven approach to monitoring by utilizing operational metrics, logs, telemetry, and analytics to identify trends, detect anomalies, and uncover optimization opportunities. Collaborate with Data Engineering and Analytics teams to build intelligent dashboards, predictive models, and advanced alerting systems that enhance visibility, responsiveness, and the ability to anticipate incidents before they impact service quality. 

• A collaborative mindset and the ability to build strong bridges across diverse team functions. You’ll play a key role in connecting strategy and analysis with data insights and platform  operations, fostering alignment and shared ownership throughout the entire monitoring lifecycle—from requirement definition to solution design and implementation.  

• Collaborate with Cross-Functional Teams: Work closely with the Product Team, Core Engineering Team, Video Engineering Team as well as with Architects to align monitoring capabilities with market needs and the overall product architecture, ensuring seamless integration and performance scalability.  

• Resource Management: Allocate resources effectively, manage budgets for video monitoring projects, and oversee the monitoring engineering team to ensure project goals are met on time and within budget.  

What you'll bring

• Expertise in Systems reliability and monitoring: deep understanding of operational approaches, with a background in developing monitoring and observability solutions.  

• Understanding of end-to-end video processing workflows, with a strong background in designing solutions for high-demand broadcast environments.  

• Leadership and Team Management Skills: Proven ability to lead a team of engineers, fostering an environment of innovation, accountability, collaboration, and driving projects to successful completion.  

• Strategic Vision: Ability to see the bigger picture and align video monitoring strategies with broader company goals, driving innovation while maintaining both practical project management and operational excellence.  

• Demonstrates a clear understanding of strategic objectives and proactively drives initiatives that align with and support the successful execution of the organizational vision.  

• Problem-Solving Prowess: Skilled at navigating technical and process-related challenges and optimizing video monitoring to meet the demands of modern broadcasting while maintaining a consistent and coherent approach aligned with the requirements gathered from operational teams.  

• Communication Skills: Excellent interpersonal and communication abilities, capable of explaining complex video technologies to non-technical stakeholders and effectively collaborating with other teams.  

Team overview:  

CONTENT TECHNOLOGY AND INNOVATION  

Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content.  

The rewards  

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:  

• Sky Q, for the TV you love all in one place  

• The magic of Sky Glass at an exclusive rate  

• A generous pension package  

• Private healthcare  

• Discounted mobile and broadband  

• A wide range of Sky VIP rewards and experiences  

Inclusion & how you'll work:  

Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.  

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.  

Your office space:  

Osterley  

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.  

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.  

We'd love to hear from you  

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.  

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.  

If you believe in better, we’ll back you all the way.  

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.