Network Service Analyst- FTC, 12 months

We believe in better. And we make it happen. 

Better content. Better products. And better careers. 

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimize and innovate. 

We turn big ideas into the products, content and services millions of people love. 

And we do it all right here at Sky. 

We have an exciting opportunity for a Network Service Analyst to join the Service Reliability Centre (SRC). You’ll be part of a team providing 24/7 x 365 support for Network issues relating to the Core, Access, Metro, Voice and Mobile infrastructure. You will be responsible for resolving Network incidents as well as carrying out NOC related BAU activities on over 40,000 network devices on a variety of vendor platforms.  

What you'll do 

• Act as 24x7 central point of contact for Network issues 

• Monitor Network health and performance via Comarch and a range of supplementary tools including Grafana, SevOne, Splunk, in-house Dashboards, platforms and scripts. 

• Trigger fault response by assessing and qualifying service impact, performing initial Triage for first line diagnostics and raising fault tickets to track investigations 

• Ensure all faults are investigated in a timely manner and are solved within agreed SLA’s 

• Provide regular updates to ticketing systems whilst progressing incidents through to resolution. 

• Assist with developing internal tooling and automation systems. 

• Proactively improving service quality, including identifying and leading strategies for quick service restoration. 

• Develop technical expertise including domain based technology skills and also automation skillset development. 

• The role is varied, fast paced, exciting and a perfect opportunity to get an insight into and gain knowledge of various networking technologies, all of which you will use to help maintain and repair one of the most advanced networks in the UK. 

• Work closely with vendor or supplier support teams for any Operational issues which require external escalation 

• Repairing any faults within our domain, raising others to and co-ordinating with external/internal teams 

• Keeping up to date with new and emerging technologies within the industry and sky’s network 

What you'll bring: 

• Proven interest in Networking and a self-directed learner. 

• You’ll have strong analytical and troubleshooting skills  

• Self-motivated and a team player

• You’ll have strong analytical and troubleshooting skills

• You’ll have excellent communication skills, written and verbal

• You’ll be expected to work a shift pattern which will involves days, nights and weekends

• You’ll also have the ability to remain calm, composed, diplomatic and co-operative under stressful situations

• Desirable: Experience with a communications provider, networking or in a monitoring environment CCNA / Knowledge of Networking protocols such as BGP, ISIS, MPLS

Team overview 

The Service Reliability Centre (SRC) has the responsibility of maintaining and monitoring the health of over 40000 network devices and critical services to ensure high availability and rapid response to faults.  

The rewards 

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: 

• Sky Q, for the TV you love all in one place 

• A generous pension package 

• Private healthcare 

• Discounted mobile and broadband  

Inclusion & how you'll work 

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. 

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later in the recruitment process. 

Your office space 

Brick Lane: 

Our Brick Lane office is in the heart of the East End of London. It’s part of a vibrant and diverse community; close to street food, cafes and shops. 

The closest tube station is Aldgate East and Liverpool Street is about a 10-minute walk. 

We'd love to hear from you 

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next. 

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet. 

If you believe in better, we’ll back you all the way. 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.