Operational Technical Specialist - Sky Sports  

The Operational Technical Specialist, is responsible for the operational guidance of workflows in our broadcast software environment, both on cloud and on-premises computing. Working on live productions, you will also be working closely with the Software Operations Manager and Technical Managers to deliver cost-effective software production solutions for our clients.   

In addition to this you will be required to assist in configuration, documentation, regularly review delivered products and training the Technical Management Department on new developments.   

What you'll do:   

• Operate on live productions to stay aligned with evolving production needs. 
• Validate upgrades, patches, and configurations in collaboration with Production Engineering and the Site Reliability Engineer.     
• Conduct platform health checks and report issues.   
• Identify areas for improvement in workflows, and coordinate necessary actions.    
• Work with counterparts in Production Engineering to manage an incident management process and prompt follow-up of incidents.    
• Assist in the training of the operational and support teams, with a focus on the operations and first line.    
• Foster a collaborative approach of working with Clients, Support and Development teams.    
• Work closely with the Software Operations Manager to build strong relationships with vendors and the wider broadcast community.   

What you'll bring: 

• In-depth knowledge of broadcast production workflows, technologies, and industry standards.   
• Strong understanding of software-defined broadcast production platforms and media processing technologies like AWS, GV AMPP and Simply Live.   
• Experience in incident management and troubleshooting within a broadcast production environment.    
• Strong interpersonal skills to manage relationships.    
• The ability to work independently utilising agile ways of working to manage tasks and meet targets.    
• Understanding of video over IP both compressed and uncompressed.   

Our Team 

Working at Sky Sports as a member of their technical management team is an exhilarating and dynamic experience that combines the excitement of the sports world with cutting-edge technology in a way that's unmatched. 

Whether it's managing the intricate web of cameras and audio feeds on our News channels or orchestrating the seamless delivery of UHD content on a Premier League match, you are at the forefront of the action. 

Being part of Sky Sports means you're constantly surrounded by a passionate and driven group of colleagues who share your enthusiasm for technology. Collaboration is key, and you'll work with some of the brightest minds in the industry, continually learning and growing in an environment that values innovation and excellence.  

The Rewards: 

There's a reason people can't stop talking about #LifeAtSky! Our great range of rewards really are something special, here are just a few: 

• Sky Q, for the TV you love all in one place 
• A generous pension package 
• Private healthcare 
• Discounted mobile and broadband 
• Access a wide range of best-in-class Sky VIP rewards and experiences 

Where you’ll work:

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky. We also know that everyone has a life outside work, so we’re happy to discuss flexible working!

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.