Operations Enablement Lead

Want to do the best work of your life? Make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As an Operations Enablement Lead, you’ll have a range of strengths and passions that include driving a more efficient people and customer experience, a tenacity for process improvement and an eagerness to delivery operational changes in a more efficient way. You’ll work in a way that creates an inclusive and high performing team environment. Working with various delivery teams across CSG and Sky, you must be passionate about working collaboratively, great relationships at all levels underpin your success. 

Your role is to understand any change landing in Service ensuring it is fit for purpose, assessing how it will impact our people and processes and understanding what is required to land and embed operationally. You and your team will work with operational leaders to support tracking and identifying issues impacting performance and benefits realisation.  You will be proactive in addressing root cause issues feeding into relevant programmes, backlogs, or reliability forums ensuring they are prioritised and fixed.  

What you'll do:

Delivering and driving operational excellence through enabling and optimising change adoption and performance speed to competency. 

Key Responsibilities will include:  

• Driving Operational enablement – support in creating and delivering improvement plans, organising of logistics, processes, clear communication, leader preparation and reducing tasks for front line managers. 
• Change Management - Evaluate & put change management strategies in place when building out landing and embedding plans. 
• Benefits Management – realise the business benefits of the change initiative by ensuring benefits are tracked and assessed with clear timescales and priorities. 
• Stakeholder Management - across CSG and Sky, providing updates and strategy plans on change priorities landing in the operation. Create and maintain stakeholder relationships at all levels, enabled by your curiosity and flexible communications style that allow you to influence and challenge where needed.   
• Champion people and customer experience – representing the entire Service team you will be the voice of our customers and our people ensuring Service requirements are considered upfront. 
• Communication – excellent communicator with the ability to tell data and insight led stories around issues and impacts. 

What you'll bring:

• Ability to manage and influence senior stakeholders 
• Excellent communicator who can deliver key project messages clearly and in an engaging way with key stakeholders 
• Comfortable navigating ambiguity and managing conflicting priorities 
• Strong operational knowledge to understand Service ecosystem, KPIs and outcomes 
• Good understanding of Change Management practices and activities 
• Proactive problem solver and self-starter with a track record of driving action and ability to flex quickly 
• Strengths in planning, prioritisation, and organisation 
• Builds meaningful, effective working relationships and uses network to get the job done 

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:

Role can be based at any Service site location in the UK – Livingston, Dunfermline, Sheffield, Newcastle, Leeds, or Stockport 

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.