Ops Performance Analyst

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

Sales Strategy and Enablement is made up of a team of experts in Customer Experience, Business Performance, Reporting & Analysis, Incentives, Strategy, Change and Digital Optimisation. We’re a group of professionals and specialists who partner with stakeholders across the business to support our Sales Operation to optimise, simplify, and deliver transformation that maximises their potential and delivers remarkable results. We are always restless and have a knack for spotting opportunities and connecting the dots, driving impactful strategies that propel us towards our vision. Constantly innovating and focused on the long-term, we invest in deepening our skills and expertise, and are recognized for our valuable contributions. An award-winning team, our efficient processes enable flawless execution, guided by a keen sense of when to act and when to step back. We make better happen. 

We turn big ideas into the products, content and services millions of people love.  

And we do it all right here at Sky. 

As a dynamic and results-driven Business Analyst you possess robust communication skills with a passion for problem solving. Your proven ability to manage multiple priorities, collaborate with stakeholders, and deliver impactful outputs, aligns seamlessly with the requirements of our business. With a keen eye for detail, innovative thinking, and a track record of contributing to collaborative working atmospheres, you are well-equipped to drive success in this exciting opportunity, leveraging your analytical prowess to influence strategic programs and deliver actionable insights which contributes to the growth of both our customer base and our business.  

Please note that this role will be a Band 4 position from November 2024.

What you’ll do:

• Collaborate various stakeholders to gather information based on requests providing clear, concise updates on any work being carried out   
• Trusted Data with a high emphasis on quality and accuracy, always looking to find ways to maintain a high level of accuracy and continually questioning whether data sets are correct or presented in the best possible way. 
• Commercial acumen with the ability to always consider the impact of one KPI on another to present a well-rounded view of reporting and analysis. 
• Proactively engage with stakeholders to ensure outputs continue to be fit for purpose. Be aware of reporting hierarchy and fit for purpose story telling 
• Understand the importance of flexibility and delivery against tight timescales, continuously adapt to the needs of stakeholders by fully engaging, in ways which work for them. 
• Complete BAU reporting on an ongoing basis with high adherence to SLA’s  
• Perform regular maintenance and audit checking of reporting suite to ensure meeting customer requirements 
• Prior experience in effectively utilizing Google Cloud Platform (GCP) or other cloud-based databases, especially in similar environments, is desirable. 
• Experience in Microsoft software to an advanced level 

What you’ll bring:

• Strong Communication Skills 
• Analytical Skills 
• Adaptability 
• Collaboration and Effective Stakeholder Relationship Building 
• Multitasking Ability 
• Problem Solving with a Measured Approach  
• Collaborative and Effective Stakeholder Management  
• Understanding of Data with the ability to turn these into actionable insights 

Team overview:

Customer Service Group 

We enable our people to offer the best service in the country by creating epic experiences. Creating communication and learning experiences to support the most important customer and colleague moments across CSG. Most of all, we are an excitable bunch of creative people with specialist skills in five key areas; planning, idea generation, creative development, experiential and events. 

The Rewards:

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster: 

• Sky Q, for the TV you love all in one place 
• The magic of Sky Glass at an exclusive rate 
• A generous pension package 
• Private healthcare 
• Discounted mobile and broadband 
• A wide range of Sky VIP rewards and experiences 

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:

Any office.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.