Partner Support Manager

Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.

As the Sales Manager you’ll report to the Head of Operations within the Customer Service Group. Your role will focus on delivering key initiatives that will ensure sales, customer and engagement performance continues to outperform expectations across the Partners we work with. Your strong organisational skills will allow you to work across multiple, concurrent performance and efficiency initiatives, and you will have the skills to course correct if required.

You will build strong relationships with our Partner and In-House teams, and will be seen as a ‘go to’ person. You will have a background in sales management, with great knowledge and awareness of the levers that improve results. Your attention to detail and previous experience of working in a strategic role will ensure that you are able to deliver value add initiatives that support the multiple needs of people, customers & the business.

What you'll do:

• Lead strategic growth plans across the Sales channels.

• Creating a Sky customer culture in an outsourced environment whilst developing a strong partnership and respecting the commercial responsibilities of the partner.

• Ensuring that the operational process is strength based to enhance and improve better customer experience.

• Support implementation of the sales strategy. 

• Creating and implementing site-based performance strategies ensuring resource and budget forecasts are met.

• Drive the performance of the site by inspiring and challenging people to deliver great performance across all metrics.

• Through your example, demonstrate the Sky Values and Sky Leadership behaviours so that you influence the behaviour of others.

• Think outside the box to create and influence ways of working that deliver excellence for our people, business and customers. 

• Communicate and present insight, ideas and opportunities to stakeholders, Partners and Senior Leaders

• Ability to analyse and interpret opportunities and risks and adjust approach accordingly 

What you'll bring:

• Experience in partner & inhouse management and preferably during a period of growth.

• Proven experience in leading sizeable teams operating extended days, 365 days a year in a Contact Centre environment

• Proven ability to motivate, empower, coach and develop.

• Experience in delivering change and improvement projects.

• Understanding how to raise capability within a team and build a sustainable platform for continued improvement.

• Knowledge and understanding of contact centre KPI’s and cost models with demonstrable experience of managing towards.

• You will be someone who is self-motivated and proactive individual, who takes ownership and takes responsibility for the quality and timely delivery of the work they produce as well as the wider team.

• You will be someone who is driven and wants growth within their role. 

• The ability to build and maintain strong working relationships.  

Team Overview:

Customer Service Group:

We enable our people to offer the best service in the country by creating epic experiences. Creating communication and learning experiences to support the most important customer and colleague moments across CSG. Most of all, we are an excitable bunch of creative people with specialist skills in five key areas; planning, idea generation, creative development, experiential and events.

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

- Competitive Salary

- A generous pension package
 

Where you’ll work:

Sheffield/Derby/Offshore/Hybrid dependent on partner location but availability and willingness to travel expected.

Inclusion:  

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working. 

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.