Sky
Product Analyst - Fixed Term Contract - 12 Months
We believe in better. And we make it happen.
Better content. Better products. And better careers.
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky.
What you'll do
Our Digital Service team creates world class digital service experiences for the right customer at the right time, across NOW, WOW, Sky X, Peacock and SkyShowtime. We’re about to introduce brand new personalised and pre-emptive service capabilities to our platform, and you’ll be at the heart of these new services – so there’s never been a more exciting time to join the team!
Every day is different in our team, but generally you will:
Understand the business objectives and requirements across Group OTT, localised team Operations, Digital Help, My Account and Technology teams
Work closely with business stakeholders globally to triage and verify new work requests for product capabilities in Digital Service
Collaborate with the Digital Service team and other key partners to support on business process and technology optimisation
Be a custodian and authority in our digital reporting suite, analysing trends and spotting anomalies.
Support the team in updating a clear roadmap of work, planning a minimum of 6 months ahead in each product owner area
Communicate plans, changes and updates to the wider stakeholder network with input from Digital Service team members and the wider team
Fluency in Microsoft Office tools and other productivity related tools such as Jira and Confluence
Confidence with data reporting suites such as Adobe Analytics and Google Analytics is critical.
We’re looking for someone who is passionate, has a great eye for spotting the improvements we could make for our customers and with a solid understanding of what makes a successful operation tick.
Experience as a technology product analyst, ideally with a customer service, digital front end focus is preferred but not essential.
Ability to deliver recommendations to improve processes and working practises, balancing cost and benefit when defining requirements and evaluating possible solutions.
Proactive nature and self-motivation to get administrative tasks done and look for improvements
Demonstrable ability to work cross functionally with a variety of different stakeholder across contact centre, finance, technology teams, and management teams
Strong interpersonal skills and the ability to work with a broad range of stakeholders and teams is essential.
Want to create a smooth and uninterrupted digital experience for millions of customers? Then our Group Technology Digital Transformation is the team for you. Agile, collaborative, data-driven and diverse, our team works on brilliant products like NOW and Peacock. That’s not even the best part. We get to build our own software and our work has a global stage. Our team also delivers exceptional customer experiences and defines digital first propositions in customer journeys across all channels.
The RewardsThere's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:
Sky Q, for the TV you love all in one place
A generous pension package
Private healthcare
Discounted mobile and broadband
Access a wide range of exclusive Sky VIP rewards and experience
The world has changed. And so have we. We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home.
You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space OsterleyOur Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
Inclusion:
Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky. We also know that everyone has a life outside work, o we're happy to discuss flexible working.
And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
A job you love to talk about
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.
But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we’ll back you all the way.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.