Product Analyst

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you'll do

• As the Product Analyst, you’ll have a key role working between the business and technology teams of the Global OTT team. You’ll be responsible for defining business requirements; scoping product enhancements; supporting procurement and compliance processes; and driving changes to customer service technology and processes across the Sky OTT propositions in the UK, ROI, Austria, Germany, Italy and US, including the EU-wide SkyShowtime and Africa-wide Showmax proposition.

• Understand the business objectives and requirements across Global OTT, localised team Operations, Digital Help, CRM and Technology teams
• Work closely with the Service Technology team to support on business process optimisation
• Work closely with the business stakeholders to triage and verify new work requests for product capability
• Work closely with the Product Owner and third-party suppliers to carry out translation, translation memory and glossary updates, and to carry to identify and implement improvements and efficiencies across our Telephony, Surveying and Knowledge platforms.
• Support on platform license procurement, liaising with finance, and tracking of utilisation to oversee planned vs actual cost
• Support the team in updating a clear roadmap of work, planning a minimum of 6 months ahead in each product owner area
• Communicate plans, changes and updates to the wider stakeholder network with input from Service Technology team members and the wider team

What you'll bring

• Data Savvy: experience in leveraging data and robust insights to make decisions and recommendations to the Product Owners to improve products for our customers
• Working in a dynamic environment: Enjoys working in an innovative and creative environment. Enjoys task-focused delivery, a fast pace of work and overcoming challenges. Strong prioritisation skills, flexibility, and patience in a fluid environment
• Team player and professional attitude: Persistence, resilience and being helpful to others.
• Stakeholder Management: Candidate must have an excellent and proven track record of having established successful business relationships with stakeholders. Evidence of influencing, engaging with, and responding across all stakeholder levels with credibility.
• Proactive Attitude: Self-motivation by nature to get administrative tasks done and look for process and product improvement
• Integrity: Willingness to speak up on difficult issues with own opinions, but able to ask for help when required
• Experience: evidence of working as a product analyst or business process executive ideally with a customer service, digital front end, or customer relationship management (CRM) platform. A second language and/or experience in the translation industry is desirable, as well as experience working in Agile methodologies
• Technical Skills: Fluency in Microsoft Office tools and other productivity related tools such as Miro, Asana, Jira and Confluence. You have a background which includes exposure to Salesforce as our core service platform.

Team overview

Global OTT Technology

Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US, NOW and WOW,  SkyShowtime across Europe and Showmax across Africa. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world’s best entertainment, news and sport.

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.