Product Experience Analyst

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you'll do

The Product Experience Analyst is responsible for understanding the performance of our Global TV products and digital apps. This involves directly improving the experience of our customers by providing insight derived from digital & non-digital data to drive continuous improvement, whilst holding delivery teams to account on the success of what we are producing.

Focus areas for the role may include:

• Improve Partner App Integrations: Measure performance of Sky’s partner experiences, including the integration and adoption of our 3rd party apps.

• Set the Direction for “Beyond TV”: Drive data-driven decision making around the expansion and implementation of our “Beyond TV” experiences, such as cloud gaming and music.

• Drive our Value as a Content Aggregator: Optimise and improve how we aggregate content in our UX, across all content providers.

• Think Global, Work Global: Collaborate with our global technology partners and product teams to ensure performance data and insight is readily accessible to all product decision makers across all territories.

What you'll bring

• Subject Matter Expert: A deep understanding of the customer experience, providing our partners with the insight they require to make optimisation, delivery & strategic decisions.

• Passion about the customer: A strong commitment to improving customer experiences by delivering actionable insight which understands usage and performance of our products.

• SQL & Technical Skills: Advanced skills in using SQL (or similar analytical language) to draw actionable insights and manage datasets, with experience in BigQuery data modelling and clustering as a plus.

• Data Visualisation & Communication: Exceptional ability to translate complex datasets into clear visualisations and simplify concepts into actionable insights.

• Influence Through Insight: Strong presentation skills to deliver findings in a clear, persuasive narrative to influence stakeholders and build trust as an advisor.

• Stakeholder Collaboration: Proven ability to develop effective relationships across various roles and levels of seniority.

• Analytical Problem-Solving: Clear, logical thinking and an acute attention to detail with experience in scoping approaches to answer business questions via data analysis.

• Curiosity & Industry Awareness: A proactive drive to continuously develop skills coupled with a keen interest in industry trends.

• Driving Automation: Previous experience of transforming analytics outputs into automated capabilities and processes preferable.

• Time Management & Agility: Exceptional organisation skills to manage tasks in a dynamic, fast-paced environment.

Team overview

The Product Effectiveness team drives measurably better product experiences across our global product set. Working across our TV platform and Digital Platforms, creating experiences for our customer facing partners including Sky, Xumo, Xfinity and Foxtel. By transforming how we understand what good looks like for our customers, by creating world class data capability and by evolving our organisation’s performance measurement tools and culture we are an integral part of delivering industry leading connected entertainment experiences

Product Management

Our Product Management team works closely with our design, delivery and business teams to create an unforgettable experience for our customers. From streaming products like NOW, to providing smart entertainment products like Sky Glass and Sky Go, and creating unforgettable Connected Living experiences, we’re the problem solvers who find smarter and simpler ways to connect customers to more of what they love.

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:

· Sky Q, for the TV you love all in one place

· The magic of Sky Glass at an exclusive rate

· A generous pension package

· Private healthcare

· Discounted mobile and broadband

· A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

Leeds

Leeds is home to two Sky offices; our contact centre and digital tech hub at Whitehall, and our Central Square customer sales centre right at the heart of the city. Our modern spaces, with subsidised cafes and dedicated break-out spaces, provide a balance for our hybrid working teams. Need a break? You can blow off steam over a game of pool or table tennis, or stay fit with local gym discounts

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.