Provisioning Specialist

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.  

What you’ll do: 

We are looking for highly motivated team players to join us within C.S.C.O, stands for Change, Supply Chain and Operations. The Billing Operational teams help ensure Sky customers are provisioned correctly with Sky Talk, Sky Broadband and Sky Mobile products.

As the Provisioning Specialist your role will be to work within the Billing Operations Team, reporting to the Provisioning Team Leader. The role requires strong technical skills, enjoyment of problem solving and a “can-do” attitude stemming from a belief that we can always do better, some of your key responsibilities will be:

1. Providing specialist support for the Billing Operational team who are responsible for managing escalated exceptions and rejections from the Sky Talk, Sky Broadband & Sky Mobile provisioning process.

2. Handling escalated calls from internal business teams and 3rd party communication providers with regards to provisioning enquiries for Sky Talk, Broadband & Mobile, excellent customer service skills are essential.

3. Ensuring completion of all required provisioning enquiries within industry standards.

4. Maintaining a comprehensive knowledge of the Sky Talk/Broadband and Mobile provisioning lifecycles, customer journeys, technologies, product offerings and applications used by the team.

5. Ensuring Service Level Agreements (SLA) are adhered to, as well as performing tasks to the required standard of our own departmental objectives.

6. Working a variable full-time shift pattern of 37.5 hours per week Monday to Friday.

What you’ll bring: 

1. Experience within a team in a fast-moving environment, ideally in a Broadband and/or Telephony provisioning team.

2. Experience of investigating and managing issues, communicating with multiple stakeholders.

3. A strong technical background and experience of implementing technical solutions to resolve issues.

4. High motivation, unafraid of a challenge and a pro-active attitude, a real team player

5. Excellent communication skills.

The Rewards: 
 

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster: 

• Sky Q, for the TV you love all in one place 
• The magic of Sky Glass at an exclusive rate 
• A generous pension package 
• Private healthcare 
• Discounted mobile and broadband 
• A wide range of Sky VIP rewards and experiences 

How you'll work: 

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. 

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.  

Your office base: 

  
Your will be based in our Livingston Offices

Inclusion: 

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.  

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?  

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.  

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.