QA Operator - 12 months FTC

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

• This position is with the Platform Control team, whose responsibilities include the quality monitoring of all our Linear, VOD & OTT services
• Your engagement and focus will be on checking Sky’s platforms for content and performance issues and the investigation and reporting of any findings
• You'll be working to a schedule and prioritising your work based on release dates and times
• You will be required to deliver accurate data relating to the assessments you carry out, feeding these into clear and concise reports that action improvements to customer experience
• You’ll help provide insight and functionality testing on new products
• Our objective is to provide trusted reporting and visibility of the impact of issues on the quality of experience for our customers

You will be working for  7 days in the fortnight on site – Mon Tuesday, Friday Saturday Sunday – 12 hours shift include 1 hr lunch. Shifts are: 7 am – 7pm, 11 am- 11pm.

• A love of outstanding content and a passion for technology.
• Understanding of Sky’s Products and our competitors
• An excellent work ethic, flexible, detailed, and highly collaborative
• Excellent interpersonal skills and able to set high standards when it comes to delivering outstanding service
• A proven track record of working in a fast paced and high-pressured, business critical role with a keen eye for detail
• Excellent organisation skills and the ability to prioritise when working with multiple tasks
• An ability to take ownership for certain areas of work and be proactive with problem solving
• Able to work on a rotating shift pattern that covers 24 hours per day, seven days per week
• Proficiency in Microsoft Office including PowerPoint and Excel would be an advantage

Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content!

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.