Retail Merchandising Lead - 12 Month FTC

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As the Retail Merchandising & Experience Lead, you’ll be at the forefront of shaping Sky’s physical and digital merchandising retail experience across the UK. You’ll lead the strategy, design and execution of innovative merchandising across Sky’s diverse product range, ensuring you are delivering brilliant customer experiences. This role blends creative vision with commercial strategy, ensuring every store is merchandised to a high standard, driving consumer engagement, conversion, and brand consistency

What you’ll do:

• Lead the end-to-end retail merchandising and experience strategy across Sky’s retail estate,
• Manage annual merchandising budget of over £1 million,
• Develop future strategy, design & development of Sky VM (Visual Merchandising) platform & the warehouse, ensuring we drive effective launches and engagement with the front line, as well as merchandising maturity,
• Translate product briefs into compelling in-store merchandising solutions that drive engagement and conversion,
• Use insights analysis and sales data to optimise product placement and visual storytelling,
• Maintain consistent visual standards and cohesive brand representation across all retail formats to ensure a unified and premium customer experience,
• Collaborate closely with Connectivity and Retail Marketing teams, along with key external partners like Apple, Samsung and Google, to deliver seamless, high-impact mobile launches and updates across the retail estate,
• Champion innovation by introducing fresh, insight-driven design ideas
• Explore opportunities to elevate the in-store experience through digital merchandising and new technologies,
• Lead, inspire, and empower a team of visual and digital merchandisers to create customer-first experiences that elevate our retail environments and bring the brand to life.

What you’ll bring:

• Proven experience in retail visual and digital merchandising,
• Demonstrated ability to manage complex projects and deliver against tight deadlines,
• Strong creative and spatial design skills to translate briefs into compelling in store experiences,
• Strong commercial insight with the ability to bring brand strategy to life through physical retail environments,
• Expertise in using insights and sales data to optimise product placement and visual storytelling,
• Strong skills in financial management, forecasting, and budget control,
• Ability to lead teams, influence stakeholders and build strong working relationships with cross-functional teams,
• Knowledge of digital merchandising and emerging technologies to enhance the in-store experience,
• Passion for merchandising, customer experience and innovation in Retail.

FTC Benefits

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster: 

• Access to free NOW, for streaming all your favourite shows  
• A generous pension package  
• Private healthcare  
• Discounts and cashback at over 800 Retailers 

How You'll Work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. 

Your Office Base:

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers. 

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. 

Inclusion:

At Sky we don’t just look at your CV. We’re more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all,  and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. 

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.