Retention Forecasting & Planning Manager

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

We’re on a mission to transform the retention and value of NOW’s customer base. We’ve made great progress and now want someone to step in, develop the strategy further and make it happen. Mixing commercial planning/analysis with the buzz of hitting targets, this is a high profile role and your impact will be felt right away.

What you’ll do:

• Lead the commercial planning/forecasting process for all retention activities across NOW
• Forecast subscriber churn as part of quarterly planning. Develop models and methods to meet the forecasting challenges as business needs evolves. Effectively communicate changes, rationale and secure buy-in for forecasts
• Through a combination of your own analysis and insight from data intelligence teams, proactively identify risks/opps in the forecast and form plans to address them
• Own and drive forward the reporting and analysis roadmap for retention, working with multiple stakeholders to effectively prioritise capabilities/initiatives that will deliver the most value
• Support the wider Retention team with targeted Saves activities aiming to reduce churn and maximise EBIT

What you’ll bring:

• Highly analytical/numerate approach – able to quickly identify trends using data visualisation tools to inform detailed forecasts
• Commercial acumen – adept at using analysis to formulate customer-facing propositions designed to improve retention and customer value,  balancing short and longer term objectives in your decision making
• Strategic & data driven – Able to think strategically and guide planning/decision making based on insight
• Stakeholder management – Adept at agreeing decisions/recommendations (from the every day to the higher stakes!); able to secure the support and resources you need and seeing projects through from ideation to large scale roll out

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky, we don’t just look at your CV. We’re more focused on whom you are and your potential. We also know that everyone has a life outside work, So we're happy to discuss flexible working.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.