Sales Support and Bid Manager

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
A fantastic business development opportunity to join our Mid Market organisation within Sky Business. Delivering a range of solutions leveraging our comprehensive UK wide network, we have an extensive range of partners and our parent company Comcast Business to meet our customers needs today and into the future. 

What you’ll do:
Bid Management

• Leading the bid management function, ensuring alignment with strategic goals and business priorities.

• Identify pain points, inefficiencies, and risks in current processes and drive structured improvements to help deliver a better customer experience and improve the B2B Win rate.

• Ownership of Win Loss reporting and insights gathering, feeding capability gaps into product and props 

• Develop and implement frameworks to drive successful adoption and minimize disruption.

• Develop detailed project plans, including timelines, milestones and resource allocation

• Own the MM Commercial requirements input into new product and props  

• Support new product launch enablement activities 

Sales Support 

• Provide proactive sales support, including preparing proposals and contracts for customers.

• Working with sales preparing and presenting to customers the Why Sky message. 

• Salesforce accuracy – supporting the business to hit deadlines and MRR targets Pipeline management, Forecasting, Quoting and Processing orders 

• Respond to customer inquiries via phone, email, providing accurate and timely information 

• Maintain and update customer records in the CRM system

• Coordinate with internal departments such as finance, presales and delivery to ensure customers receive best in class service from sales to in life 

• Define and implement processes to drive a highly focused customer first sales organisation - optimise efficiency of sales team processes and systems and maximise sales, customer engagement

Other Responsibilities 

• Develop KPIs to ensure projects are delivered on time  

• Handle customer communications when sales are on the road and escalate issues when necessary. 

• Working closely with the head of MM on ad-hoc sales related requests 

• This is a fast-paced environment. We require an individual that is used to meeting tight deadlines and are results driven.  

What you'll bring:

• Strong organisation, project management and communication skills  

• Detail orientated 

• Confident in navigating a complex matrix environment 

• Manage a varied and wide work load, prioritise effectively  

• Build and maintain positive relationships 

• Ability to work collaboratively in a team environment

• Highly motivated with a results-oriented mindset

​Sky Business:
Sky Business is the business-to-business division of Sky. We provide a wide variety of commercial premises across the UK and ROI with unrivalled entertainment, unmissable live sport and breaking news - connecting and entertaining millions of people every day. We also provide communication services to its customers including Sky WiFI and Sky Ethernet. Our heartland is the licensed trade – pubs, bars and hotels – but we also provide entertainment and connectivity services to oil rigs, sports stadiums, offices, care homes and hospitals, just to name a few!

The Rewards:

• There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.
We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.
Your office base:
This role is a Field based and involve travel around the UK including regular visits to Sky Offices, including our head office in Isleworth

Inclusion:
We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.