Scrum Master

We believe in better. And we make it happen.  

Better content. Better products. And better careers.  

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.  

We turn big ideas into the products, content and services millions of people love.  

And we do it all right here at Sky. 

What you'll do 

• Advocate for and apply agile principles and practices within the team and wider organisation. Building a culture of continuous improvement  

• Support in the delivery of Sprints and progress towards PI Objectives by encouraging effective Squad collaboration and supporting the Squad to identify and overcome impediments   

• Coordinate dependencies within and outside the ART, at the next level of detail to the Release Train Engineer   

• Manage Squad level risks and issues, unblocking the squad impediments where required. If not able to resolve within the Squad, you will be confident in raising your issues to the RTE 

• Overall accountability for quality of test & release process within the squad   

• Track and communicate current progress and release targets with stakeholders in and out of the ART   

• Manage and facilitate the flow of work & stories through the Squad Kanban, managing the pipeline/intake of work, related releases and supports the Product Owner to accordingly prioritise and prepare the Squad backlog   

• Act as the Agile Coach (in alignment with the ‘Agile for Sky’ framework) and facilitate Squad ceremonies, and participate in ART ceremonies (e.g. Coach Sync, PI Planning etc.)  improving performance and productivity using past performance and metrics (e.g. velocity etc.)  

• Support the preparation and facilitation of PI Planning by collaborating with other Scrum Masters and the RTE, and additional stakeholders as required   

• Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on learning and problem-solving  

What you'll bring 

• Growth mindset to continuously challenge the status quo and champion the new way of working  

• Proficient understanding of Agile development processes and frameworks at scale  

• Sufficient context of technology & business to lead the Squad and assist in problem solving and overcoming roadblocks   

• You’re a born collaborator, with the ability to work effectively in a team-oriented environment and build strong working relationships  

• Flexibility to adapt to changing priorities and environments whilst maintaining a positive attitude  

• Having a thorough working understanding of the use of Jira and similar tools is beneficial  

• Ability to manage pressure at key milestones and protect and motivate the team during that period  

• Strong communication, inter-team conflict resolution, and leadership skills   

• 2+ years experience in a Scrum Master role  

• Desirable: Scaled Agile experience  

Team overview 

Customer Management Enablement  

Come join our Customer Management Enablement portfolio as a Scrum Master and be part of our exciting SAFe journey.   As a Scrum Master, you will play a vital role in driving our SAFe transformation, fostering collaboration, and ensuring the successful delivery of high-value products. With a focus on continuous improvement and innovation, you'll work closely with cross-functional teams, guiding your squad through the Agile process and removing obstacles along the way.  

Within Customer Management Enablement, we truly embody Sky’s values. We strive to make things better by being forward thinking and enabling the Product Portfolios to achieve their goals with a minimum amount of friction.  

UK&I Technology 

Ground-breaking projects. Innovative tech. Top innovation. Join our UK&I Technology team and you’ll work across technology projects that drive our TV, broadband, mobile and Sky Connect services. You’ll be at the heart of delivering the technology roadmaps that support our UK and Ireland businesses, with a focus on customer innovations for Sky Glass. That’s not all. You’ll also design, develop and deliver digital services for millions of customers across the UK. 

The rewards  

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster: 

• Sky Q, for the TV you love all in one place 

• The magic of Sky Glass at an exclusive rate 

• A generous pension package 

• Private healthcare 

• Discounted mobile and broadband 

• A wide range of Sky VIP rewards and experiences 

Inclusion & how you'll work 

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. 

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process. 

Your office space  

Livingston Watermark House 

Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles. 

You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym – or play a game of pool or table tennis. 

We'd love to hear from you  

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.  

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet. 

If you believe in better, we’ll back you all the way. 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.