Senior Fraud Analyst

Want to do the best work of your life? With 23 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

We’re Sky, Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact – pushing boundaries, creating solutions, hitting targets. And as part of our close-knit team, you’ll enjoy plenty of benefits. Plus, experiences you’ll only find at Sky.

This role is an exciting opportunity to join us and work within our Fraud Team.

Please, note, this is a team manager position and previous people management experience is required.

What you'll do:

• Take ownership for one or more of the key workstreams in the Fraud Team, where you will drive continuous improvement and ensure that members of your squad receive relevant training, support, and tools to deliver effective fraud controls

• Manage day-to-day operations of the Fraud Team, ensuring all work is appropriately prioritised and completed in line with SLAs and to the required quality standards

• Line manage a team of Fraud Analysts, providing regular feedback to support their development and to maintain and improve performance.

• Support the Fraud Leadership Team in all operational aspects, which may include reporting, data analysis, ad hoc investigations, and project delivery. You will also ensure effective communication across the whole team, sharing key updates and escalating emerging issues in a timely manner.

• Assess cases generated by the Fraud Management System (FMS) for unusual or suspicious activity in relation to application, payment, and usage screening to prevent abuse and loss of revenue across multiple Sky products

• Work rotational shift patterns and 24/7 on call cover, to ensure appropriate coverage to support current and new business needs across all products and services

What you'll bring:

• The ability to lead your team through changing demands from the business, acting as a leader and a positive role model, consistently demonstrating the Sky Values and encouraging others to do the same.

• A track record of developing others to support their performance, growth, and career progression. Previous people management experience is highly desirable.

• A high level of personal integrity, confidentiality and accountability as warranted by the sensitive nature of working in Fraud. You’ll conduct yourself in a collaborative, confident and professional manner when representing Fraud internally and at industry level.

• Proven skills in time management and prioritisation, with the ability to respond to tight deadlines and real-time decision-making, whilst maintaining flexibility and accuracy

• The ability to work collaboratively, to deliver exceptional results through others and to demonstrate highly effective communication skills and fairness.

• Strong analytical experience within a fraud prevention role, with experience and knowledge from the communications industry a highly desirable quality. Understanding or knowledge of Sky’s products and services and the associated fraud risks with each is also desirable.

 The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home!

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:

Osterley:

Our Osterley campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Chiswick Park, Gunnersbury, Acton Town and Ealing Broadway tube stations. There’s also plenty of parking, bike shelters and showers. 

On campus you’ll find six subsidised restaurants and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.