Senior Partner Manager

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. 

The Senior Partner Manager role is responsible for managing key partner relationships, leading commercial negotiations, ensuring contractual compliance, and driving performance through a Risk and Reward framework. The role requires strong leadership, stakeholder engagement, commercial acumen, and the ability to draft precise contracts while aligning partnership strategies with business goals.

What you’ll do:

• Manage the commercial and contractual relationships with key Partners supporting the Customer Service Group (CSG), ensuring alignment with Sky’s strategic objectives 

• Serve as the central liaison for both internal stakeholders and external Partner accounts, ensuring seamless communication and issue resolution 

• Lead the negotiation and agreement of KPIs and commercial terms that deliver optimal value for Sky 

• Coordinate cross-functional input to secure aligned sign-off across all relevant teams 

• Implement and oversee a robust Risk and Reward framework to drive Partner performance 

• Monitor, analyse, and govern Partner activity to mitigate risk and maximise operational outcomes 

• Ensure Partners operate in line with contractual obligations  

• Take Decisive action where performance or compliance issues arise, including escalation and remediation planning 

• Conduct due diligence and strategic evaluation of potential Partners to ensure alignment with Sky’s values, goals, and service expectations 

• Act as a key escalation point for resolving challenges within Partner relationships, ensuring timely and effective outcomes 

• Build and maintain strong, collaborative relationships with Partners, the wider CSG Planning team, and key internal stakeholders to ensure shared success 

• Work closely with internal teams to ensure Partner objectives are fully aligned with Sky’s operational goals, customer outcomes, and brand values 

• Present partnership strategies, performance updates, and improvement plans to senior stakeholders, ensuring transparency and accountability

What you’ll bring:

• Planning & Operational knowledge: core knowledge of the key elements of the Call Center Planning cycle within an Operational environment 

• Third party engagement: track record of engaging with multiple 3rd party stakeholders, with Exec level presence 

• Stakeholder influence: proven ability to build and maintain strong relationships, demonstrating interpersonal, negotiation and stakeholder engagement skills at all levels 

• Commercial acumen and results driven skilled at developing and embedding outsourced partner performance methodology to drive measurable value  

• Analytical and structured thinking: ability to interpret commercial terms, assess performance and market insights, evaluate options and recommend clear, risk mitigated courses of action that deliver the best business outcome 

• Executive communication: confident communicator with exec level presence and impact across all levels, combining strong interpersonal skills with the ability to influence  

• Availability to travel: to locations in the UK & abroad

Team overview:

Customer Service Group

In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you’re a frontline colleague speaking to a customer, or one of brilliant support people, you’ll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same.

The Rewards: 

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place

• The magic of Sky Glass at an exclusive rate

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• A wide range of Sky VIP rewards and experiences

How you'll work: 

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. 

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.  

Your office base:

Livingston / Dunfermline / Glasgow / Newcastle / Leeds / Osterley

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.  

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?  

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.  

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.