Senior Performance Analyst - Debt Management

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

"As a Senior Performance Analyst in the Debt Management team, you’ll play a key role in driving the success of our newly launched Sky Mobile operation in Ireland. Your expertise in Billing and Debt, combined with your analytical skills and ability to manage relationships, will contribute to improving debt performance and customer experience." – Debt Performance Manager – James MacGregor

What you'll do:

• Own the debt management strategy for Sky Mobile Ireland, including CSA-regulated loans and subscription products. 

• Analyse customer debt journeys and continuously seek opportunities for performance improvement.

• Dive into the numbers to identify key areas of concern and potential for improvement.

• Provide expert guidance on projects and changes that impact debt management.

• Communicate and collaborate effectively with stakeholders across Sky, sharing insights on debt performance and opportunities for improvement.

What you'll bring:

• Strong experience in debt and billing management, ideally within a mobile or financial organisation, with exposure to CSA-regulated loan agreements.

• A proven track record as an analyst, delivering measurable improvements.

• Excellent relationship management skills, with the ability to influence and engage with senior stakeholders.

• A proactive approach with a focus on delivering high-quality results within agreed timelines.

• Strong numerical skills with experience of owning, collating and understanding your KPI’s and the ability to share your findings

• If you have strong analytical experience but lack mobile billing or debt expertise, we still encourage you to apply. We are open to candidates who can demonstrate potential in learning quickly and making a positive impact.

Team overview:

COO-Ops

Our Operational Teams are passionate about building the foundations on which our amazing teams run. We provide the operational services that allow Sky to deliver the best service, products, and technology to both our colleagues and our customers. We are passionate about driving improvements to the engine room of our business, and as part of our fast-paced team, no two days are the same.

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work: 

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. 

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.  

Your office base:

Dublin

Our striking Ireland HQ has an A-list location on Burlington Road, walking distance from central Dublin. Grand Canal Dock and Pearse train stations are both around 1.5km away, and we’re a short stroll from the buses of Baggot Street, Leeson Street and Waterloo Road. There’s plenty of parking for cyclists and drivers, too!
 

Inclusion:

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
 

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.