Senior Product Manager; Voice

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.  

The Senior Manager of Product Management is responsible for the development and execution of product strategies that drive growth, profitability, and customer satisfaction. The Senior Manager will lead a team of product managers to develop innovative products that meet customer needs while meeting financial objectives. This role requires strong leadership skills as well as an understanding of market trends, competitive landscape, and customer feedback.

What you’ll do: 

• Strategy and Roadmap: Define and manage a best-in-class Voice and UCaaS vision with underpinning prioritised roadmap that drives Sky Business competitiveness in market.

• Investment rationalisation: Prioritise Product initiatives to drive efficiency in technology deliveries and manage the Product backlog to request funding for incremental requirements & features.

• New Product Development: This includes developing, launching, and maintaining differentiated hardware & software propositions / solutions, with a leading Customer Experience.

• Collaborating with key strategic partners to utilise capability that exists in their portfolios, where investment in growth areas requires insight.

• Initiate Product development, from ideation through to deployment, including business case development, rationalising scope/MVP, partnering with tech to work through solution(s) and developing pricing, packaging strategies through to deployment as well as owning e2e Product trial process for NPD.

• In-life Product management: Manage existing Sky Business SoHo, Small Business and Mid-market Voice solutions, including strategy alignment, vendor management and feature updates.

• Vendor and Partner management: Negotiate contracts and maintain positive vendor relationships to drive continuous innovation.

• Ownership of RFP inputs to support sourcing of new hardware and software.

• Supporting the supply chain to deliver new processes & forecast demand.

What you’ll bring: 

• A passion for technology and Customer Experience as a focused self-starter with a positive attitude who can run multiple tasks and projects simultaneously & thrives in a dynamic and complex environment.

• Strong experience within Enterprise Voice with the ability to negotiate and convince key stakeholders in a complex, matrix environment.

• E2E Product Management experience, with a firm knowledge of best-practice across the Telco industry.

• Experience launching new products and increasing profitability, with a focus on Product lifecycle management.

• Passion to deliver, with the ability to present, negotiate and on-board Stakeholders at all Levels and at large forums

• Ability to think commercially and strategically, with strong analytical and modelling skills & ideally previous experience with P&L accountability.

• Excellent communication, presentation & stakeholder management skills

• Ability to make decisions in fast-paced environment and execute at speed       

The Rewards: 

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster: 

• Sky Q, for the TV you love all in one place 

• The magic of Sky Glass at an exclusive rate 

• A generous pension package 

• Private healthcare 

• Discounted mobile and broadband 

• A wide range of Sky VIP rewards and experiences 

How you'll work: 

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. 

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.  

Your office base: 

Osterley: 

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers. 

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.  

Inclusion: 

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.  

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.  

Why wait?  

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.  

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.