Senior Reliability Engineer

Role/Team overview   

Sky Data are responsible for a variety of enterprise technologies and people that are integral to Sky's Information Systems.  

We lead the way in many areas of technology, from delivering daily business critical corporate reports, to providing an elite data science and analytics platform for hundreds of users providing key insights on Sky’s customers, products and viewing content. Delivering solutions for new products and initiatives is what we do, every single day. We then support these solutions for their lifetime in Sky, to an impeccably high standard 24 hours a day 365 days of the year 

What you’ll do    

As a senior reliability engineer you will bring a dedicated focus that drives best in class practices around resilience and performance for our services. You will work with other teams to ensure the principles you help define become the standard approaches of our mission critical solutions. 

• Effective Incident resolution, including detailed root cause analysis, retrospectives, and proactive change to prevent reoccurrence. 

• 24x7 On-call support across multiple systems and technologies. 

• Act as an escalation point for complex incidents. 

• Perform impact analysis of change requests, both for projects and small changes. 

• Display exemplary problem-solving skills no matter how big or small the problem may be.  

• Help deliver great solutions for our customers, collaborating effectively with multiple teams across cloud engineering to ensure successful solutions that are reliable and secure. 

• Monitor service performance on a 24/7 basis that continually assesses our stability, capacity, and resilience to deliver great outcomes for our stakeholders 

• You shall display an operations mindset and support our data engineers in building systems which are operationally ready. 

• Create and maintain technical documentation. 

• You shall embrace and enable a growth and personal development culture through active participation in events designed to facilitate knowledge transfer. 

What you'll bring

• Proven experience supporting and improving the reliability, resilience, availability and performance of business-critical systems, with experience applying Site Reliability Engineering (SRE) best practices. 

• Demonstrable experience supporting cloud-based data platforms and data services, including knowledge and application of Data Warehousing principles and operational readiness requirements. 

• Demonstrable experience building data acquisition pipelines with a preference in Striim 

• Technical expertise in Unix/Linux environments, SQL and Python scripting, with the ability to troubleshoot issues, analyse performance and support automation initiatives. 

• Experience assessing the impact of technical changes, managing operational risk and collaborating across engineering teams to deliver secure, reliable and resilient solutions. 

• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences. 

• Experience working with at least one cloud platform with a preference in Google Cloud Platform. 

Benefits and perks   

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:    

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema     

• Pension package with up to 9% employer contribution   

• Private healthcare with mental health support    

• Aviva Digital GP and dental insurance    

• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect    

• Sharesave and Tech schemes    

• A range of Sky VIP rewards and experiences   

How you’ll work   

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are X days in the office per week.   

Your office base    

Livingston 

Sky Watermark is our central site for Livingston, sitting between Glasgow and Edinburgh. With vibrant office spaces, chill-out areas, and an onsite canteen, it’s a great place to work and connect.   

The nearest train station is Livingston North. A Sky shuttle bus runs between the station and campus every 20 minutes throughout the day. Plus, there’s onsite parking available for cars, motorbikes and bicycles.  

Who we are   

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.  

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.   

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.    

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.  

To find out more about working with us, search #LifeAtSky on social media.