Senior Site Reliability Engineer

We believe in better. And we make it happen.  

Better content. Better products. And better careers.  

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.  

We turn big ideas into the products, content and services millions of people love.  

And we do it all right here at Sky. 

The Senior Engineer – Site Reliability is responsible for ensuring the reliability, scalability and performance of our web applications. This role will work closely with development teams to ensure that our systems are designed and implemented in a way that meets the needs of our customers. The Senior Engineer will also be responsible for developing automation tools to improve system performance and reliability.

• Implement System/Service metrics monitoring solutions  

• Design, create and deliver infrastructure, code or service tools to improve the availability, scalability, latency, and efficiency of our internal or customer facing services.  

• Evangelise reliability culture (encourage collaboration and communication, encouraging blameless post-mortems)  

• Evangelise optimisation and automation (ensure your team are engagement with other teams to reduce toil, automate processes and run-book writing)  

• Continuously measure and monitor availability, latency, and overall system health.  

• Work with the Customer Ops teams on triaging customer facing issues. Tracking incidents to resolution and improving overall performance and reporting of customer E2E system/platform health.  

• Working closely with the Infrastructure and Platform development teams and take part in key decisions to help guide the teams towards scalable and maintainable solutions.  

• Continuously update/create Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to convert customer happiness into actionable metrics  

What you'll bring:

• Knowledge of CI/CD (design pipelines in e.g. Concourse/Github Actions)  

• Knowledge of Containerisation (knowledge of config and troubleshooting)  

• Knowledge of Container Orchestration (e.g. ECS)  

• Knowledge of Cloud Platforms (designing infrastructure deployment patterns within AWS)  

• Knowledge of Monitoring (Design and implementation of Monitoring Solutions/ Metric Driven alerting, etc)  

• Knowledge of Monitoring and Logging Systems (Dynatrace etc.)  

• Knowledge of Security (knowledge of a number of practices, e.g. SSH/ SSL/ TLS/ HMac /IPS/ IDS)  

• Knowledge of Systems architecture (high-level design)  

• Knowledge of Microservice architecture / immutable infrastructure / Infrastructure as Code  

Team overview 

Our team is responsible for building out and maintaining the backend services that underpin the Sky Protect IoT platform. We have fully embraced the Amazon Web Services cloud stack: predominantly containerised (ECS) Ruby / Rails micro-services, a bunch of Lambda functions, IoT services and various SQS/SNS queues for pub/sub comms.  

Group Communications & Infrastructure 

Looking to be part of non-stop innovation? Join our Group Communications and Infrastructure team and you’ll work alongside experts in broadband, telephony, mobile, cloud and infrastructure.

We’re the team that designs, builds, supports and maintains the telecoms networks across the whole Sky Group. Together, we help Sky broadband, mobile and TV enter new markets by creating a single and secure infrastructure for the amazing content and services that keep our customers coming back for more.  

The rewards  

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster: 

• Sky Q, for the TV you love all in one place 

• The magic of Sky Glass at an exclusive rate 

• A generous pension package 

• Private healthcare 

• Discounted mobile and broadband 

• A wide range of Sky VIP rewards and experiences 

Inclusion & how you'll work 

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. 

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process. 

Your office space  

Osterley 

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. 

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.  

We'd love to hear from you  

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet. 

If you believe in better, we’ll back you all the way. 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.