Sky Mobile Ireland Service Manager

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you'll do:

• Establish Sky Mobile as the leading MVNO in Ireland by leveraging shared network services and capabilities provided by Group & UK Technology and developing unique features that will differentiate Sky in the Irish market

• Performance management of key technology capabilities encompassing the full customer lifecycle and journeys including Sales, Credit Risk & Fraud, Provisioning, Number Porting, Network and Roaming Services, Assurance, Smartphone Devices and SIM card capabilities

• Governance and Technology relationship management of the Host Network Operator, Suppliers and Third Parties and provide an escalation path for resolving high impact, customer experience and technical issues 

• Working with Sky Ireland Commercial and Product teams, identify and lead customer experience and service performance improvement initiatives to increase sales opportunities, optimise network customer experience and customer assurance processes

• Translate data insights from customer feedback, trials, proof of concepts and systems to identify new revenue opportunities, cost savings, product and proposition enhancements

• Provide inputs on key strategic discussions and decisions that will shape our Sky Mobile product and technology roadmaps and leverage the best of breed opportunities for the Irish market    

What you'll bring:

• Knowledge or experience of Sky Mobile services, technologies and platforms – ideally for an MVNO/ Mobile Network Operator or from a customer focused technology role

• Experience in planning and launching of new product with a high quality of service and the right service economics

• Relationship building skills and ability to deliver in a matrix organisation through others.

• Strong interpersonal, communication, negotiation and persuasion skills

• Ability to simplify complex technical jargon to non-technical audience, and ability to communicate to senior stakeholders.

• A self-starter, able to work under pressure with a high pace of technology change while maintaining focus on the strategic goals

Team overview

Group Service Management drives excellence across all of Sky’s products and ensures that they are constantly available, achieving high levels of performance most economically. Our teams are involved in all Sky products across every customer touch point and are passionate about ensuring customers can connect to the content that they love.

Building on the success of Sky Mobile in the UK, we are looking to extend services and provide a compelling Quad Play proposition for our customers in Ireland. With increasing access to fast mobile internet and digital content, customers are looking for a trusted provider that can offer TV, broadband and mobile products.

The Rewards:
There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

Your office base:

Dublin
Our striking Ireland HQ has an A-list location on Burlington Road, walking distance from central Dublin. Grand Canal Dock and Pearse train stations are both around 1.5km away, and we’re a short stroll from the buses of Baggot Street, Leeson Street and Waterloo Road. There’s plenty of parking for cyclists and drivers, too.

Inclusion:
Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky.

We’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.