Sky Retail Team Leader

Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.

Over the last few years, Sky Retail has continued to innovate and has become a market leader in the mid-mall retail space. As we look to the future, we’re reviewing ways we can continue building a strong route to market, amplify our presence and create even better experiences for our customers by opening physical shops.

As a front-line leader across our stores in Parkway Shopping Centre in Limerick and Galway Shopping Centre you will support the retail store teams to showcase our ground breaking products and services to potential new and existing customers.  We rely on you to build and inspire your teams to deliver an outstanding customer experience and create fans of Sky. 

What you’ll do as a Retail Team Leader:

• An engaging people leader who inspires their teams to achieve full potential

• Ensure your team have the knowledge and tools they need to create an outstanding customer experience

• Understand the key customer metrics to optimise the performance of your team through regular feedback, coaching and development

• Achieve a balanced and consistent sales and customer experience performance across your area, focused on participation as well as deliverables

• Responsible for team productivity through rota management

• Understand and take responsibility for the people metrics in your area.  i.e.  recruitment, people development, performance management, engagement etc

• Working as part of a regional team to drive excellent customer experience and achieve regional targets, through sharing best practice

• Take ownership to maintain high business standards of the assets in your Region

• Take ownership for your own personal development & your own sales performance

What you’ll bring as Retail Team Leader:

• Experience within the Retail sector

• Have a passion for people leadership, coaching for performance and personal growth

• Understanding of commercial KPIs and driving performance

• A passion for delivering great customer service

• Excellent communication skills

• Full clean drivers licence and own transport

What We Offer

• Regular awards, competitions, and incentives

• Opportunity to help your community through our Sky Cares initiative

• The chance to be part of our Internal networks for wellbeing and D&I

• Exclusive development programme with access to learning tools

The Benefits:

There’s a reason people can’t stop talking about #LifeAtSky. There really is something for everyone with our fantastic range of benefits.

• Free Sky TV, along with discounted broadband

• Private healthcare with Laya Healthcare

• Annual Sharesave scheme

• Sky pension plan and Life Assurance which gives you extra piece of mind

• Dental healthcare options

• Cycle to work scheme

• Exclusive discounts from over 800 retailers

Inclusion:

Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky. We’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.  Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.