Sr Experience Researcher

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

Experience research

We’re the team that shapes the future of our TV and entertainment products through user research – ensuring we continue to deliver compelling and award-winning, human-centred experiences to millions worldwide. 

As part of the Global Experience Product Management team and reporting to the Head of Experience Research, the Senior Experience Researcher will lead exploratory and evaluative user research that informs product strategy and guides design directions. 

What you'll do

You will partner closely with our global product and design teams to uncover and shape near- and medium-term opportunities through deep insights into human needs, behaviours, and contexts. You will lead and collaborate on end-to-end user research initiatives that drive product and design decisions and help define the future direction of our global product portfolio.

Your work will include:

• Identifying and adapting best approaches to answer user research questions based on goals and constraints, and producing research plans combining qual and quant methodologies.
• Designing and executing user research studies, conducting lab-based usability testing, eye tracking studies and moderating in-depth interviews.
• Articulating the interpretation of research findings and its impact on various parts of the wider business, industry and society.
• Synthesising learnings from a range of available sources, including previous research and third-party reports.
• Supporting the team’s drive to increase efficiencies through new capabilities and research ops improvements, leveraging AI capabilities in our workflow.
• Partnering closely with product managers, designers, other researchers and strategists to influence product strategy, define user-centered solutions, and deliver intuitive and meaningful product experiences.
• Present clearly and confidently to product and design teams, applying strategic models where appropriate.

What you'll bring

• Substantial experience in planning and conducting user research studies (including lab-based usability testing, remote user research, interviews, surveys, contextual enquiries or diary studies).
• A strong analytical and curios mind, confident in synthesizing and evaluating quant or qual data and translating complex findings into clear, actionable recommendations.
• A critical perspective on how AI can be used responsibly and effectively within user research, from accelerating analysis to augmenting insight generation.
• Deep understanding of UX principles, with the ability to connect user needs to product opportunities and design outcomes.
• Strong storytelling and communication skills, with exceptional written and verbal skills to engage and influence senior stakeholders.
• A proactive, self-driven individual with an equally strong team ethos.

Desirable:

• Hands-on experience with eye-tracking studies.
• Experience of driving research ops initiatives, including integrating AI into research processes.

Team overview

Product Management

Our Product Management team works closely with our design, delivery and business teams to create an unforgettable experience for our customers. From streaming products like NOW, to providing smart entertainment products like Sky Glass and Sky Go, and creating unforgettable Connected Living experiences, we’re the problem solvers who find smarter and simpler ways to connect customers to more of what they love.

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.