Team Leader - Field Service Engineering - Swansea & Neath

As Home Service continues to evolve, this is a newly created role focused on delivering great service to our customers by supporting everyone to be their best at sky.

A Team Leader will role model values and inspire their teams to consistently provide a great experience for our customers. Reporting directly to the Field Operations Manager, you will work collaboratively with wider areas of the business in delivering operational performance to drive award winning customer service in a cost-effective way.

Building and developing an inclusive and diverse team making Sky a great place to work is critical to this role. Our Team Leaders will play an active part in Sky’s wider people initiatives including Sky cares, mentoring, awards & driving people-led activities across the department, whilst supporting increasing Sky’s brand both internally & externally.

• Excellent communication skills and the ability to remotely inspire large wide-spread teams of engineers.
• Strong visible leadership with high levels of engagement across the region and leading your teams though change effectively.
• Deliver consistent strong levels of performance through effective coaching, setting stretching targets and supporting your people in an inclusive way including sharing best practice to deliver as a team/region/department.
• Be an ally for your people and supporting them through their own personal growth & career development.
• Accountable for the Health & Safety and wellbeing of your people, ensuring risks are mitigated and action plans are completed on time. 
• Responsible for cost saving through effective shrinkage management using regional spend effectively and reducing unnecessary costs to the business.
• Deliver through people, by creating a positive culture of fun and excitement, celebrating successes and supporting the development and delivery of the region and department People Plan.
• Responsibility in delivering excellent ‘on the day service’ to customers and working with support areas to reach optimum standards.
• Partnering with Operational Support teams to identify improvements that enhance the end-to-end journey for both our people and our customers.

• Energy and determination to challenge the norm and look for new ways of working efficiently.
• A passion for developing people through effective coaching and career development support.
• Relentless focus on delivering customer excellence.
• Strong influencing skills and having the ability to communicate with key stakeholders at all levels in the business.
• Understanding of budgets and commercial KPI’s
• Experience of bringing plans and ideas to life

Swansea & Neath