Technical Data Analyst

We believe in better. And we make it happen. 

Better content. Better products. And better careers. 

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. 

We turn big ideas into the products, content and services millions of people love. 

And we do it all right here at Sky.

What you'll do

• Monitor KPIs and provide trend analysis 

• Serve as a Playback KPI SME, delivering detailed analysis and recommendations to Support, Development, and Operations teams

• Identify active production issues and potential areas of player improvement using front end monitoring tools and backend KPI data

• Turn KPI trends into a cohesive story and deliver high level summaries to executive management

• Develop automated alerting and anomaly detection systems

• Assist with A/B experimentation monitoring and reporting

• Produce and maintain KPI queries, dashboards, and reports

What you'll bring

• Expertise in complex data analysis to uncover actionable insights

• Ability to design queries across large-scale datasets

• Experience creating dashboards and KPI reports for performance tracking

• Strong analytical skills to identify and resolve issues in video and ad delivery systems

• Proactive communication to collaborate with internal teams and enhance playback experiences

• Strategic thinking to support business decisions and improve key performance indicators

Team overview

Global OTT Technology

Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world’s best entertainment, news and sport.

The rewards 

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place

• The magic of Sky Glass at an exclusive rate

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space 

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. 

We'd love to hear from you 

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next. 

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.