Technical Events Engineer

The role of the Technical Events Engineer is to support Sky systems on OB’s and events.

Reporting into the Studios Technical Manager, this role will strive to continually improve operational technical workflows, whilst maintaining delivery of an excellent service to our clients.

You will also work closely with the Broadcast Engineers to ensure a cohesive approach between solutions and excellent technical delivery.

What you'll do:

• Attend outside broadcasts and events in a support capacity, as and when business needs require.

• Liaise with outside broadcast facility companies to effectively integrate Sky equipment, including IP video kit, communication devices and graphics equipment into the OB trucks to acceptable standard in conjunction with the engineering team.

• Generate documentation for support processes including Visio diagrams in correct format.

• Carry out server OS and hardware maintenance.

• Ensure the tasks allocated to you are carried out to a professional level in an appropriate time frame.

• Perform problem analysis and systems monitoring.

• Ensure that tasks are coordinated and communicated effectively for the hand over and back of live systems, to ensure that systems are fully operational before returning to live use.

• Ensure adequate follow up of incidents to prevent repetition of any faults and improve future system availability and team response.

• Make sure that all incidents are recorded into the Spark system in detail

• Provide timely and accurate reports of current issues and future requirements to the team manager.

• Support MCR procedures and broadcast line ups

• Assist production teams to produce high quality content by ensuring their agreed IT resources are available in a timely manner.

• Keep key production staff aware of any unavoidable issues and manage expectations and explain timeframes clearly

• Manage required escalation to specialist support teams from site.

What you'll bring:

• Highly motivated, with a commitment to continuous self-improvement.

• Positive and resilient with a strong work ethic.

• Collaborative and calm under pressure.

• A clear and concise communicator.

• In-depth knowledge of Broadcast Systems, IP, Graphics, AR/VR.

• Experience of providing successful technical solutions and documentation

• Knowledge of video and audio routing using current broadcast [SR1] standards and experience of technical problem solving.

• Windows 10 Installation & Administration, PowerShell & VB scripting skills with a strong understanding of networking and how to debug IT problems.

• Excellent client facing skills

Sky Production Services

Sky Production Services is the home of content creation and innovation for Sky and beyond. We provide outstanding facilities and talent for storytellers, including Studios, Post Production and other content production resources. We want to give our customers the best viewing experience, from the picture they see, the sound they hear to the entertainment, sports or news programme they choose to watch.

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.