Trading Performance Manager - Broadband Acquisition

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand.

A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

The Broadband Trading Performance Manager is responsible for tracking, forecasting, communicating and driving Sky Broadband’s weekly acquisition customer & product performance.

You will learn to be a strong collaborator with the Broadband Commercial, Route to Market, Trading Performance, Base Management, Customer Service Group. Digital Marketing and Finance teams to ensure the Sky leadership team makes informed and timely decisions.

What you’ll do:

• Participate in the weekly Broadband trading cycle (Thursday MD trading session & Monday UK Exec submission) 

• Produce value add insight on latest performance trends utilising your own teams expertise and inputs from all wider teams who support Broadband performance 

• Forecasting – Own updates and tracking risks and opportunities vs plan 

• Trading Management – Direct wider teams on when and how to act and position these recommendations to the Broadband leadership team 

• Own the message – Be the voice of in quarter Broadband Acquisition performance  

What you’ll bring:

• Comfortable with data – able to work with large/complex data sets in excel; perform trend analysis and be confident in drawing conclusions, insights and making recommendations 
• Problem Solver with very strong analytical skills with the ability to comfortably work with incomplete information 
• Credible and able to present work up to the Trading Lead and Head of Trading Performance, with excellent presentation skills (written and verbal)  
• Brilliant collaborator – able to work across a matrix organisation with the product owners, CSG and finance to ensure the Sky leadership team makes informed and timely trading decisions 
• Tireless and results driven mentality, able to continually critique and optimise performance with a Positive mind-set  
• End to End Understanding – able to work across silos to ensure we have a clear view of what is happening in the business across all areas of retention – pipeline, winback, same day cancels etc.   

The rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband

Location:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

Inclusion:

Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. 

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.