TX and MCR Support Engineer

We believe in better. And we make it happen. 

Better content. Better products. And better careers. 

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. 

We turn big ideas into the products, content and services millions of people love. 

And we do it all right here at Sky.

The Origination and Distribution Support department is responsible for providing technical support and maintenance of broadcast systems, equipment, software applications and networks. This includes troubleshooting hardware/software issues as well as performing preventative maintenance on all related components. The successful candidate will be able to work independently with minimal supervision while also being a team player in order to ensure the smooth operation of our broadcasting operations.

What you'll do

• Provide world class 1st line technical support and timely fault analysis for the Broadcast Playout platforms, Live Content Delivery and News Operation Centre’s MCR operational teams as well as 3rd party pass-through services.
• Work a regular shift pattern in one of two engineering teams formed of Associate/Junior Engineers, Engineers & Senior Engineers
• Provide reactive, logical, and methodical fault finding to a broad variety of faults found across a large MCR and Playout facility.
• Create & update tickets for every task, working these through to resolution
• Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting.
• Field calls, deal with routine maintenance and proactive checks, attend routine fault reports

What you'll bring

• A highly effective, positive, and influential communication style; demonstration of excellent people skills, communication skills, and coaching
• Competent knowledge of Microsoft Windows systems, win10/11, server 2012-2022
• A solid understanding of compressed and uncompressed IP video networks and how to troubleshoot them. E.g 2022-2, 2022-6, 2110.
• Working Knowledge of Active Directory (Microsoft)
• Cloud knowledge (AWS / Azure)
• Fault investigation and Log interrogation
• Knowledge of broadcast chains and platform
• A degree or qualification in Broadcast Engineering/Media Technologies/or equivalent
• The desire to work in a pressurised environment meeting the demands of a live broadcast environment.
• Ability to resolve complex problems or problems where precedent may not exist

Shift Pattern

You will be required to work a shift pattern that covers a 7-day fortnight. This would normally comprise Week 1- Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with one-hour break and on an early/late rotation. 

Team Overview

Content technology and innovation 

Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content! 

The rewards 

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster: 

• Sky Q, for the TV you love all in one place 

• The magic of Sky Glass at an exclusive rate 

• A generous pension package 

• Private healthcare 

• Discounted mobile and broadband 

• A wide range of Sky VIP rewards and experiences 

• Team overview 

Inclusion & how you'll work 

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. 

Your office space 

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. 

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. 

We'd love to hear from you 

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next. 

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet. 

If you believe in better, we’ll back you all the way. 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer