Commercial Trading Manager

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.  

The Team 

Customer Growth are the heartbeat of Sky. We are responsible for the commercial health (acquisition and retention) of our TV, Broadband and Mobile subscription business. You’ll work closely with the product P&Ls, pulling together plans to hit commercial targets or find opportunities to drive further benefit, then execute these across our channels through various initiatives and pieces of analysis. As a result, this role will allow you to rapidly build an internal network across Sky. So, if you want to work across large groups of diverse teams in a high-profile role, then this could be for you! 

What you'll do: 

We are looking for highly motivated people who have a good eye for numbers, enjoy spotting opportunities, then more importantly, enjoy doing something about it. So that could be coming up with ideas to close a gap in performance for our Voice estate or working in a team on commercial initiatives that support new product launches like WiFi Max. We have a full roadmap of future product launches, so you’ll be exposed to some innovative new products on the horizon.  

An aspect of this role would entail looking at performance of our Broadband customer base when they enter a retention journey and sizing impacts from commercial or operational initiatives – pulling this into a story and action plan for stakeholders across the business. As a result, having good communication skills is essential. 
 

What you’ll bring:  

First and foremost, we are looking for proactive and inquisitive personalities who enjoy working with numbers. You will be commercial aware and if you come from a role as a commercial/ecommerce manager, analyst, buyer or any type of role where you used data to help shape decisions in the company then this role could appeal to you.  

You will also be confident at presenting your recommendations to people at varying levels of seniority and excellent at collaborating across the business. 

Traits we look for:  

• Energy – thrives in a fast-paced environment  

• Inquisitive – naturally curious and wants to find out more about what’s driving performance and customer behaviour  

• Growth – you are keen to learn, ask lots of questions and know your strengths and areas to work on 

The Rewards: 

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: 

• Sky Q, for the TV you love all in one place 

• A generous pension package 

• Private healthcare 

• Discounted mobile and broadband 

• Access a wide range of exclusive Sky VIP rewards and experiences  

Where you'll work: 

Osterley: 

We work in a hybrid way with 3 days in the office and 2 at home. With such a large campus, there is a huge buzz on site along with a lot of face-face collaboration which is why we feel it is important for people to be spend a few days in the office. Within that there is a lot of flexibility as to when you start/end the day.  

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers. 

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.  

Inclusion: 

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.  

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to support you as much as we can with flexible shift patterns. 

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.  

Why wait? 
  
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.  

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.