Commercial Trading Manager

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. 

The Team 

Customer Growth are the heartbeat of Sky. We are responsible for the commercial health (acquisition and retention) of our TV, Broadband and Mobile subscription business. You’ll work really closely with the product P&Ls, pulling together plans to hit commercial targets or find opportunities to drive further benefit, then execute these across our channels through various initiatives and pieces of analysis. As a result, this role will allow you to rapidly build an internal network across Sky. So, if you want to work across large groups of diverse teams in a high-profile role, then this could be for you! 

What you’ll do: 

We are looking for highly motivated people who have a good eye for numbers, enjoy spotting opportunities, then more importantly, enjoy doing something about it. 

• Provide deeper analysis on historic performance with a bigger picture lens, highlighting customer behaviours and product trends to improve and deliver weekly/quarterly/yearly objectives. You will be able to explain drivers of performance succinctly and in a timely manner to senior stakeholders whilst getting senior stakeholders buy in 

• Find innovate ways for us to drive performance across products by understanding levers to improve performance. Formulating end to end plans to achieve objectives using bigger picture analysis, working closely with Base Management, Trading Performance and Customer Service teams  

• Own end to end initiatives for growth and improved P&L performance 

• Provide quarterly wash ups of Trading Performance and frequently engage stakeholders of newly formed analysis 

• Work on strategic projects where you seek to identify and size opportunities across products in your channel. Form recommendations and present to senior stakeholders 

• Build positive relationships with stakeholders across the matrix based on collaboration, trust and delivery 

• Identify reporting needs and build tableau dashboards for all levels of stakeholders to use 

What you’ll bring: 

First and foremost, we are looking for proactive and inquisitive personalities who enjoy working with numbers. You will be commercial aware and if you come from a role as a commercial/ecommerce manager, analyst, buyer or any type of role where you used data to help shape decisions in the company then this role could appeal to you.  

• You’ll be a strategic thinker – able to take complex ideas and simplify them into a plan that is forward looking and puts the customer first 

• You’ll be brilliant at translating customer insight into strong commercial strategies that drive momentum and strong business performance 

• You’ll be very commercially aware and numerate, able to size commercial opportunities and influence your network to keep us focused on what’s important 

• You’ll have strong analytical skills and be confident using Microsoft Excel and PowerPoint – producing packs and business cases that cut through complexity and lead straight to a decision. 

• You’ll be excellent at collaborating with several stakeholders, and skilled at communicating up, down and across the organisation 

• You’ll be a strong communicator, confident at presenting your recommendations across the organisation and able to bring stakeholders on a journey 

Traits we look for: 

• Energy – thrives in a fast-paced environment  

• Inquisitive – naturally curious and wants to find out more about what’s driving performance and customer behaviour  

• Growth – you are keen to learn, ask lots of questions and know your strengths and areas to work on 

The rewards:  

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: 

• Sky Q, for the TV you love all in one place 

• A generous pension package 

• Private healthcare 

• Discounted mobile and broadband 

Location:

Osterley: 

We work in a hybrid way with 3 days in the office and 2 at home. With such a large campus, there is a huge buzz on  site along with a lot of face-face collaboration which is why we feel it is important for people to be spend a few days in the office. Within that there is a lot of flexibility as to when you start/end the day.  

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers. 

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.  

Inclusion: 

Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky.  

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.   

Why wait?  

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.  

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.