Compliance Analyst

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky and NOW a truly exciting and inclusive place to work. 

This role is an exciting opportunity to join us and work within our Technical Compliance Team. The Compliance team is responsible for ensuring that the systems and processes across Sky’s Fixed Voice & Broadband and Mobile products comply with all applicable legal and regulatory requirements and that planned changes do not impact on that compliance.

We maintain a control framework to record and manage Sky’s compliance activities, performing analysis and risk assessments, as well as taking corrective action where required. Our focus is to always do the right thing for our customers, ensuring our people, processes and systems are fully compliant and consistently delivering the best service possible.

What You'll Do

• Support the Technical Compliance team objective of ensuring Sky remains compliant to the various COMREG regulations and schemes, relating to the delivery of Sky’s retail Mobile and Fixed Comms products.

• Interpret and support the implementation of regulatory requirements.

• Perform proactive compliance monitoring on technical regulations and schemes, recording evidence of compliance in the team’s Compliance Control framework.

• Identify compliance risks emanating from multi-layered systems and processes used to deliver Comms product. Ability to undertake root cause analysis of customer issues, and proactive risk management.

• Liaise with stakeholders around the business to identify and implement robust controls to mitigate compliance risks.

• Oversee the resolution of compliance breaches and corrective customer actions.

• Where business change is being introduced that potentially impacts on compliance, work with relevant teams to communicate and deliver on compliance requirements, with a customer-friendly focus.

• Utilise bespoke data sets to support team reporting, ensuring data is accurately represented and provides appropriate and valuable insight into regulatory impact.

• Support on the responses to regulatory information requests. This includes performing checks and analysis to ensure that the information being provided is accurate.

What You'll Bring

• A working knowledge of processes and systems that are used to deliver Comms products, and associated product offerings, ideally gained through previous experience working within the telecoms industry.

• Ability to understand the interoperability of systems and processes in a large scale organisation.

• An extensive understanding of all applicable regulation pertaining to the provision of a Comms offering on both a domestic and European level, their impacts to the business and the principles of compliance.

• Experience performing complex analysis using customer management systems and using the outputs to problem solve, as well as experience in presenting issues and proposed solutions to senior audiences.

• Experience creating and building stakeholder friendly and informative compliance reports, ideally through Tableau and/or advanced working knowledge of MS Excel.

• Some experience in interrogating data and interpreting reports, to help identify trends and compliance issues.

• Desirable (but not essential): SQL skills.

• Strong written and verbal communication skills, to communicate confidently and credibly to stakeholders at all levels of the business.

• Ability to work autonomously and take a pro-active approach to new work, acting with curiosity for new ideas and perspectives.

• Well-developed attention to detail.

• Flexibility/adaptability to manage new areas of expertise as businesses change and develop.

The rewards

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place

• The magic of Sky Glass at an exclusive rate

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:

Dublin

Our striking Ireland HQ has an A-list location on Burlington Road, walking distance from central Dublin. Grand Canal Dock and Pearse train stations are both around 1.5km away, and we’re a short stroll from the buses of Baggot Street, Leeson Street and Waterloo Road. There’s plenty of parking for cyclists too.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.